Customer Success Engineer II - On Demand Production (Hybrid Work Model)

Quorum Software•Houston, TX

4d•Hybrid

About The Position

The primary role of the Customer Success Engineer (CSE) position is to build relationships with new and existing customers by project managing their onboarding to the product, providing best practices, technical and customer support, and user training on the application. Quorum has built its reputation in the industry offering an exceptional level of support to customers. An ideal candidate is technically savvy with excellent communication skills, project management experience, and knowledge of the upstream oil and gas industry. The CSE is responsible for client consulting, new customer implementation, project management technical troubleshooting, and new user training.

Requirements

4-year degree from an accredited university
3+ years of oil and gas industry experience with a detailed understanding of production allocation principles including measurement and controls
Experience working with software products in a support, development, testing, or implementation capacity
Advanced Excel skills (ability to work with VLOOKUP, INDEX, MATCH, IF functions)
Excellent Interpersonal Skills - able to develop productive relationships with colleagues, customers, and associates
Problem solving, ability to communicate with the highest level in customer organizations
Strong written and oral communication skills
Strong time management and organizational skills with an attention to detail and ability to handle multiple priorities effectively
Logical Thinker
Energetic Customer Service Oriented - Responds promptly to customer needs and solicits feedback to improve service and offerings
Demonstrates maturity and seasoned judgment
Criminal History Check, Education Verification, Employment Verification, Driver’s License Verification and passport/ID validation.
Employment eligibility to work with Quorum Software in the United States is required as the company will not pursue visa sponsorship for this position.
The successful candidate will be required to ensure they maintain and renew any visas or permits that grant employment eligibility where applicable.
Background Check

Nice To Haves

2-3 years' experience in Customer Service and Application Support.
Basic database (SQL) working knowledge.

Responsibilities

Technical & Customer Support troubleshooting issues over the phone.
Training in new field and administrative users and consulting best practices.
Graduating new customers from onboarding to company advocates (partners) who provide additional value through referrals and joint initiatives.
Follows and contributes to processes and procedures in place to implement new customers.
Provide feedback to product & development group of customer requests for feature and product development.
Participate in Quality Assurance testing for new application releases and data import projects.
Tracking time, maintaining documented relationships, and identified risks in the company CRM application.
Prioritizing support and development tasks and allocating time.
Performing actions necessary to retain customers.
Interacting with Production Ops Team members, Outsourced Development Teams, and Customers
Customer issues related to the product
Manages all resources related to the successful maintenance and development of the business
And other duties as assigned