Support Concierge - Rogers Stadium
About The Position
Position Overview: Do you remember the last time you cheered so hard you lost your voice? Stood speechless after witnessing greatness? Or saw your favourite band play a triple encore? We do! And that’s why we do what we do and we want you to join us – be part of the Guest Services Team at Rogers Stadium where our staff are our crew members and have the unique opportunity to create an exceptional fan experience. We’re looking for crew members to join our team as Support Concierges! Exceptional front-line customer service, willing to go above and beyond for both fans and fellow crew members, possess a positive “can-do” attitude …rain or shine, the show must go on!
Requirements
- Experience in working live events or customer service strongly preferred
- Excellent verbal, written, and interpersonal communication skills
- Acute sense of judgment, tact, and diplomacy
- Knowledge of AODA standards an asset
- Position requires constant walking, climbing stairs, and occasional sitting
- Able to safely push, pull, and maneuver guests in mobility devices (wheelchairs)
- Able to work outdoors (rain or shine), among crowds and in a loud environment
- A passion for live events!
- Available for all events scheduled at Rogers Stadium this summer
- All crew members must be 18 years of age or older.
- Applicants for employment in Canada must possess work authorization which does not require sponsorship by the employer for a visa.
Nice To Haves
- Knowledge of AODA standards an asset
- Experience in working live events or customer service strongly preferred
Responsibilities
- Provide accessible seating support to fans seated in accessible sections
- Liaise with CSR team and/or Accessibility Coordinator to oversee accessible seating requests
- Provide information and assistance to fans who require accommodations
- Coordinating and providing wheelchair pickups and drop offs
- Directing fans to quiet rooms, sharing information on resources available (Kulture City programs/tools/spaces, assisted listening, etc.)
- Overseeing and monitoring fan use of quiet room, sensory bag rentals, and other accessible resources/features
- Other duties as assigned
Benefits
- generous vacation
- healthcare
- retirement benefits
- student loan repayment
- tuition reimbursement
- six months of paid caregiver leave for new parents including fostering
- perks like Roadie Babies helping new parents care for their babies on work trips
- access to free live events through our exclusive employee ticketing program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
