Administrative Support Concierge

Omni Hotels & Resorts•Austin, TX

3d•Onsite

About The Position

Omni Hotels & Resorts is seeking an Administrative Support Concierge for the Beautiful Barton Creek Country Club! This role provides assistance to members and guests, and administratively supports the Director of Membership and the membership team. As the first and last impression of the clubhouse, the concierge offers warm welcomes and fond farewells, answers incoming phone calls professionally, and promotes events to members. The position also involves investigating and responding to member billing inquiries, maintaining a positive attitude, and having overall awareness of the property to direct guests. Maintaining high standards of personal appearance and grooming, including proper attire and name tag, is essential. Strict confidentiality regarding the membership base is required. The role supports the day-to-day operations of the membership department, including filing, document organization, creation of event collateral, and BEO assistance. The concierge will also be involved in associate events and activities for the Club.

Requirements

Minimum of 3 years administrative assistant experience.
Proficient in Microsoft office Suite (Work, Excel, PowerPoint and Outlook)

Nice To Haves

Associate degree preferred
Accounting experience preferred
Knowledge of BirchStreet, Kronos, Synergy, Concur and OnTrack Preferred

Responsibilities

Offer warm welcomes and fond farewells to all Members and guests entering and departing.
Answer all incoming phone calls in a prompt, courteous, professional manner and forward to the appropriate destination.
Ensure phones are covered during business hours by working closely with the entire membership office.
Actively promote events to members and take/compile reservations for member functions.
Attend and assist at all Member social functions which involve the membership department.
Investigate and respond to member questions and concerns regarding their billing statements.
Possess a positive attitude and professional manner at all times.
Possess an overall awareness of the entire property and its associates in order to direct incoming traffic to their desired destination.
Maintain high standards of personal appearance and grooming, which include wearing the proper attire and name tag when working.
Maintain strict confidentiality within the scope of the membership base.
Be involved in the associate events and activities for the Club.
Support the day-to-day operation of the membership department, including filing, document organization, creation of event collateral (name tags, place cards, table numbers, signage, etc.), and BEO assistance through creation, revisions, and distribution.
Perform other duties as assigned by management.