Support Center Agent - Modesto, CA
Save Mart Supermarkets•Modesto, CA
•$21 - $25•Onsite
About The Position
The Support Center Agent’s role is to ensure issues are acknowledged and resolved in a timely manner for internal customers’ IT related issues. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostic tools and or escalation to the next level of support.
Requirements
- Strong problem-solving skills
- Strong communication skills (verbal and written)
- Strong fact-finding skills
- Excellent organizational skills
- Experienced in Excel, PowerPoint , and Word
- Customer service/phone support
- 3 minimum years related experience
- 2 Year/Associates Degree and/or equivalent experience/training
- This is a 7 day rotating shift position that changes based on our customers’ needs.
- Requires participation in after-business hours standby support.
Responsibilities
- Answers all types of requests to the Support Center from multiple communication channels.
- Creates and assigns tickets appropriately after obtaining all needed information to address the issue
- Contacts IT users to triage, gather needed information, and resolve any issue they can before assigning tickets to the next level for support
- Monitors the Support Desk queue for timely completion of issue tickets, follows up on calls if needed, and ensures satisfactory issue resolution with our customers.
- Performs other help desk duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
