Support Assistant
About The Position
This position exists to perform administrative duties to support the work of the MNHS membership and development programs. The purpose of development operations is to strengthen donor relations and assist in the achievement of the department’s financial and relational goals. The work with MNHS membership will include management of solicitations and fulfillment processes for membership, customer service over the phone and via email, and to assist and support Development & Membership events throughout the year, including working at events, fulfilling mailing list requests, creating name tags, and other various administrative duties.
Requirements
- High school diploma or equivalent.
- Two years of advanced business or technical school training OR equivalent in experience and/or education.
- Ability and willingness to work a flexible schedule, including occasional weeknights and weekends.
- Word processing, including Microsoft Office and Google Suite.
- Data processing, including familiarity with multi-relational Customer Relationship Management (CRM) database systems.
- Proofreading, attention to detail, and accuracy to ensure that documents and data pulls for mail and email lists, renewal segments, and Member card segments are error-free.
- Multitasking, working effectively under pressure to meet deadlines, prioritizing and adapting to changing priorities.
- Working independently and taking individual initiative while also being able to collaborate effectively and contribute positively in a team environment.
- Detail orientation with the ability to synthesize and organize complex information and maintain/upgrade systems and processes.
- Building interpersonal relationships and communicating clearly and effectively.
- Working with a high degree of diplomacy and maintenance of confidentiality is required.
Nice To Haves
- Strong personal computer skills, including intermediate or higher skill level with Microsoft Office or Google Suite software and multi-relational CRM databases.
- Strong ability to work within an electronic, data-driven environment.
- Experience with Hubspot, Zoom, and Asana.
Responsibilities
- Provide customer service and support to members by functioning as a lead team member of the membership back office team in supporting member needs and inquiries.
- Assist with the membership fulfillment process around benefit delivery.
- Provide administrative support for Advancement and Membership events.
- Assistance around special projects tied to CRM database migration and optimization.
Benefits
- Eligible to participate in State Employee Group Insurance Program
- Eligible to participate in a retirement program with employer contribution
- Generous vacation and sick time accruals
- Additional paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
