Support Assistant II, Clerical

Denver Health•Denver, CO

1d•$22 - $31

About The Position

We are recruiting for a motivated Support Assistant II, Clerical to join our team! We are here for life’s journey. Where is your life journey taking you? Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all: Humanity in action, Triumph in hardship, Transformation in health. Department ACS-CHS Grants Funded Job Summary Under minimal supervision, provides clerical and administrative support for the department. Provides excellent customer service, answers telephones, and is a clerical support to staff. Performs clerical duties such as word processing, entering data for reports, preparing PowerPoint presentations, maintaining departmental files, and other similar duties. Attends departmental meetings, takes minutes and produces minutes in draft and final form. Assists in record keeping and general operations of the office. Assists in research through data collection as assigned.

Requirements

High School Diploma or GED Required
1-3 years One year of healthcare or professional clerical experience required.
Excellent verbal and written communication skills
Excellent interpersonal human relation skills
Possesses excellent customer service skills
Ability to multi-task and handle a high volume of tasks at one time
Ability to work independently and be self-directed
Skilled in organization and setting priorities
Ability to use scheduling systems and coordinate meetings
Ability to maintain adequate levels of office supplies
Ability to compile, transcribe, distribute meeting minutes
Proficient in data entry into spreadsheets and databases.
Ability to create charts and graphs
Knowledge of medical terminology
Good troubleshooting and problem-solving skills
Skilled at coordinating office services such as records management, moves, housekeeping, and maintenance

Responsibilities

Schedule home visits through the public office line, info email and online scheduling tool. Follow up with families in a timely manner and coordinate coverage when not in office.
Coordinate scheduling of all nurse assignments and manage schedule and client database. Collects and enters data in spreadsheets and databases for monthly reports.
Assist with in-hospital recruiting as needed. Establish initial contact with families at local birthing hospitals. Successfully engage, recruit, and schedule families for nurse home visits.
Build relationships with hospital birth center management and staff including attending meetings, providing educational in-services, and troubleshooting recruitment problems.
Conduct post-visit connection (PVC) phone calls with families, track services, and provide re-referrals when necessary. Handle mailing of appointment cards and PVC surveys.
Works as an active member of the Family Connects team by attending in-service trainings, staff and planning meetings, and other meetings as required. Complies, transcribes, and distributes minutes of meetings.