Support Assistant I - Acute Care - Medical/Oncology Unit
About The Position
Under general supervision, provides administrative and clerical assistance to support the operation of the assigned nursing unit. Collaborates with other staff and leaders in the development, management, and operation of the unit. The 9A Med/Surg Telemetry Medicine/Surgical Oncology (9 East) unit is an innovative unit where nurses obtain an Oncology Nursing Society (ONS) Chemotherapy Provider credential and administer chemotherapy to inpatients. This unit excels in high acuity medical protocols and is often seen as a pipeline to critical care, the Emergency Department, and other departments within the hospital due to the unique skills learned while caring for 9A patients. The nurse-to-patient ratio is 1:5 and the CNA-to-patient ratio is 1:12 most days.
Requirements
- No High School Diploma and/or No GED
- 1-3 years clerical or customer service experience
- Knowledge of medical terminology.
- Must have mathematical and organizational abilities.
- Good written and oral communication skills.
- Must be detail oriented and able to problem solve minor issues.
- Able to work in and around a busy surgical setting.
- Ability to read and follow written instructions and to write brief notes about activities performed during the shift.
- Ability to cover more than one unit.
- Microsoft Office Suite required
Responsibilities
- Monitors incoming computerized or written orders in a timely and accurate manner.
- Transcribes physicians’ orders accurately.
- Notifies RN of STAT orders.
- Clarifies difficult to read orders.
- Acts as a greeter to the unit in a manner that shows awareness of cultural and age differences.
- Always maintains patient confidentiality.
- Performs all duties in relating to the public, patients, and families with customer satisfaction as a goal.
- Answers phones and call lights in a timely manner.
- Takes accurate messages and relays patient info to Nursing.
- Activates patients in appropriate systems.
- Obtains medical record number and patient stickers.
- Prepares chart, patient bands, and appropriate paperwork.
- Transfer patients’ information when necessary.
- Ensures paperwork is submitted and exchanged.
- Prepares discharge, transfer or demise records and completes paperwork.
- Ensures records are ready to send to Medical Records.
- Prepares and distributes Flow Sheets for required units each day.
- Files face sheets, lab slips, and appointments in each patient chart on required units.
- Prepares laboratory slips, enters orders in the computer, and calls/schedules appointments according to written or verbal orders.
- Organizes charts.
- Interacts in a professional manner with colleagues and the public, consistent with the Denver Dozen, and the mission of Denver Health.
- Participates in the peer review process.
Benefits
- Generous paid time off, starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
- 100% paid parental leave up to 6 weeks
- Immediate eligibility for retirement plans with employer contribution up to 9.5%
- Generous medical, dental, vision plans
- Employer-paid disability and life insurance
- Comprehensive well-being programs including on-site employee fitness center and RESTORE Center
- Free RTD EcoPass (public transportation)
- Childcare discount programs
- Exclusive perks on large brands, travel, and more
- Tuition reimbursement & assistance
- Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC)
- Professional clinical advancement program & shared governance
- Public Service Loan Forgiveness (PSLF) eligible employer
- Free student loan coaching and assistance navigating the PSLF program
- National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
