Support Assistant I - Acute Care - Medical/Oncology Unit

Denver Health and Hospital Authority•Denver, CO

5d•Onsite

About The Position

We are recruiting for a mission-driven Support Assistant I - Acute Care - Medical/Oncology Unit to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey. Our Values Respect | Belonging | Accountability | Transparency Department 9A Med/Surg Telemetry Medicine/Surgical Oncology (9 East) Nurses on this unit obtain an Oncology Nursing Society (ONS) Chemotherapy Provider credential and administer chemotherapy to inpatients. 9A is an innovative unit. Trying new things and developing new processes allow staff to work at the highest level of licensure and certification. Telemetry Medicine (9 West): Since June of 2020, 9A has been caring for COVID-19 patients and we excel in high acuity medical protocols that were developed during the COVID-19 pandemic. 9A is often seen as a pipeline to critical care, the Emergency Department, and other departments within the hospital due to the unique skills learned while caring for 9A patients. The nurse-to-patient ratio is 1:5 patient ratio and our CNA-to-patient ratio is 1:12 most days. Job Summary Under general supervision, provides administrative and clerical assistance to support the operation of the assigned nursing unit. Collaborates with other staff and leaders in the development, management, and operation of the unit.

Requirements

No High School Diploma and/or No GED
1-3 years clerical or customer service experience
Knowledge of medical terminology.
Must have mathematical and organizational abilities.
Good written and oral communication skills.
Must be detail oriented and able to problem solve minor issues.
Able to work in and around a busy surgical setting.
Ability to read and follow written instructions and to write brief notes about activities performed during the shift.
Ability to cover more than one unit.
Microsoft Office Suite required

Responsibilities

Monitors incoming computerized or written orders in a timely and accurate manner.
Transcribes physicians’ orders accurately.
Notifies RN of STAT orders.
Clarifies difficult to read orders.
Acts as a greeter to the unit in a manner that shows awareness of cultural and age differences.
Always maintains patient confidentially.
Performs all duties in relating to the public, patients, and families with customer satisfaction as a goal.
Answers phones and call lights in a timely manner.
Takes accurate messages and relays patient info to Nursing.
Activates patients in appropriate systems.
Obtains medical record number and patient stickers.
Prepares chart, patient bands, and appropriate paperwork.
Transfer patients’ information when necessary.
Ensures paperwork is submitted and exchanged.
Prepares discharge, transfer or demise records and completes paperwork.
Ensures records are ready to send to Medical Records.
Prepares and distributes Flow Sheets for required units each day.
Files face sheets, lab slips, and appointments in each patient chart on required units.
Prepares laboratory slips, enters orders in the computer, and calls/schedules appointments according to written or verbal orders.
Organizes charts.
Interacts in a professional manner with colleagues and the public, consistent wit the Denver Dozen, and the mission of Denver Health.
Participates in the peer review process.

Benefits

Generous paid time off
Fully paid parental leave
Exceptional retirement contributions
Comprehensive health coverage
Nationally recognized well-being programs
Tuition assistance
Career advancement pathways
Professional development
Meaningful financial advantages
Loan forgiveness eligibility
Employer contributions
Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
100% paid parental leave up to 6 weeks
Immediate eligibility for retirement plans with employer contribution up to 9.5%
Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
Free RTD EcoPass (public transportation)
Childcare discount programs & exclusive perks on large brands, travel, and more
Tuition reimbursement & assistance
Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
Professional clinical advancement program & shared governance
Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer