Support Analyst, EUS, One Port
KPMG
•Remote
About The Position
The Support Analyst, End User Support (EUS) - One Port will be providing virtual IT support for the One Port Tax application based on telephone, chat and self-serve requests received from end users. Critical tax deadline have to be adhered for our clients.
Requirements
- College or university degree in IT or related field, or currently working towards
- Ability to trouble shooting under pressure and have strong soft skills
- Written and oral fluency in English. The successful candidate will be required to support or collaborate with English-speaking colleagues or stakeholders nationally in our English speaking provinces while at KPMG.
Nice To Haves
- Virtual support and/or help desk experience an asset
- Experience in providing IT support to a high performing organization an asset
- Experience in working at an incoming IT support call center an asset
Responsibilities
- Provides support for the One Port Tax application (internal software)
- Answering in-coming support calls, joining chats and responding to self-serve tickets within our SLA
- Resolving support requests within the SLA
- Communicating responses to KPMG users
- Escalating requests to Ignition Tax
- Use Knowledge Base for resolutions
- Providing after hours or weekend support when required
Benefits
- may be eligible for bonus awards
- comprehensive and competitive Total Rewards program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
