Port Operations Analyst

Margaritaville at Sea • Orlando, FL

1d • Onsite

About The Position

The Port Operations Analyst plays a key role in supporting the efficiency, performance, and cost management of port and shoreside operations for Margaritaville at Sea. As part of the Operations team, this position leverages data and analytics to optimize port activities, enhance turnaround performance, and support a seamless guest experience. The analyst translates operational data into actionable insights, supporting decision-making related to port performance, vendor management, scheduling, and continuous improvement initiatives.

Requirements

• Bachelor’s degree in Business, Supply Chain, Logistics, Maritime Studies, Operations Management, or a related field is required.
• 2–4+ years of experience in operations analysis, logistics, maritime operations, port operations, or a related field.
• Strong understanding of port operations, logistics, and terminal processes
• Knowledge of operational performance metrics, including turnaround times and throughput efficiency
• Ability to analyze operational data and identify trends, risks, and improvement opportunities
• Advanced proficiency in Microsoft Excel, including data analysis, pivot tables, and reporting
• Strong analytical and problem-solving skills with a focus on operational efficiency and cost control
• Ability to manage and interpret large datasets with a high level of accuracy and attention to detail
• Excellent written and verbal communication skills, with the ability to present insights to diverse audiences
• Strong organizational and time management skills, with the ability to prioritize multiple tasks in a fast-paced environment
• Ability to collaborate effectively with cross-functional teams and external partners, including vendors and port authorities
• Working knowledge of vendor management, contract performance, and service level expectations
• Ability to identify operational risks and support development of mitigation strategies
• Self-motivated, adaptable, and proactive with a continuous improvement mindset

Nice To Haves

• Experience in the cruise, shipping, or transportation industry is preferred.
• Experience with business intelligence and data visualization tools (e.g., Tableau, Power BI) preferred

Responsibilities

• Analyze day-to-day port operations, including vessel turnaround times, embarkation and debarkation efficiency, and on-time departures, to identify performance gaps and improvement opportunities.
• Evaluate port throughput, passenger flow, and resource utilization to support efficient vessel turnarounds and enhance the overall guest experience.
• Review and analyze port-related expenses, including labor, terminal services, and vendor contracts, to identify cost-saving opportunities and ensure budget adherence.
• Track and evaluate the performance of port vendors, terminal operators, and service providers to ensure service level expectations, contractual obligations, and operational standards are met.
• Develop and maintain operational reports and dashboards that track key performance indicators (KPIs), providing stakeholders with visibility into port operations performance and trends.
• Identify, recommend, and support the implementation of process improvements to streamline operations, reduce delays, and enhance service delivery.
• Assist with port scheduling, berth planning, and resource coordination to ensure operational readiness and alignment with vessel itineraries.
• Collaborate with Marine Operations, Guest Services, Safety, and Finance teams, as well as port authorities, to align operational execution with organizational goals.
• Monitor operational risks and disruptions, provide data-driven insights to support mitigation strategies, and assist in resolving issues impacting port performance.
• Support adherence to regulatory requirements, safety protocols, and company operational standards through data tracking and performance review.
• Conduct ad hoc analysis and support special projects, including new port launches, operational changes, and strategic initiatives.
• Ensure the accuracy, consistency, and reliability of operational data used in reporting and decision-making processes.
• Perform other duties and special projects as assigned to support evolving operational needs and organizational priorities.

Benefits

• Cost-effective medical, dental and vision plans
• Employee Assistance Program and other mental health resources
• Company paid term life insurance and disability coverage
• 401(k) plan that includes a company match
• Paid Time Off
• Holidays – All full-time and part-time with benefits employees receive days off for 10 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
• Vacation Time – All full-time employees at the below the Director level start with 15 days/year; Director and above level have Discretionary Time Off, which for Directors is generally 15 days and for VPs and above 21 days. Part-time with benefits employees receive time off based on the number of hours they work.
• Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level