Support Analyst

Amivero•,

About The Position

The Support Analyst provides docket administration, document processing, and public submission processing services in support of a federal regulatory docket management program. This role involves monitoring and managing dockets, reviewing and updating document metadata, processing public comments and submissions, and ensuring timely, accurate compliance with established service levels and quality standards. The Analyst will work within a fast-paced, high-volume environment supporting multiple partner agencies, requiring strong attention to detail and familiarity with electronic docket management systems.

Requirements

U.S. Citizenship required to obtain Public Trust
Bachelor’s Degree and 5 years of relevant experience
Must be able to define your own work in a team environment
Experience in processing high volume queues of data, conducting intake and triage data and metadata validation, quality control, records management, and customer support
Strong knowledge and experience with GoogleSuite tools
Detail-oriented with a high level of integrity and professionalism
Proactive in identifying potential compliance issues and developing solutions

Responsibilities

Monitor queues for new Federal Register documents requiring processing
Create new dockets or associate Federal Register documents with existing dockets
Upload regulatory documents, supporting materials, and public submissions
Maintain accurate and timely docket information
Review and update document metadata
Perform quality reviews to ensure document accuracy, completeness, and proper formatting
Process documents received from authorized agency users and maintain compliant workflows
Establish and maintain document scanning processes to support agency requirements
Process paper-based submissions and convert them to electronic formats
Process public submissions received outside of queue (email, mail, fax)
Categorize submissions per established procedures; identify duplicates or similar submissions
Perform related comment management activities as needed