Support Analyst

TELCOR • Lincoln, NE

7d • Onsite

About The Position

Founded in 1995 and headquartered in Lincoln, Nebraska with an office in San Francisco, California, TELCOR is a proven leader in healthcare software, delivering Point of Care (POC) middleware, Revenue Cycle Management (RCM) software, RCM managed billing services, and AI-driven solutions to hospitals, health systems, and independent laboratories nationwide. TELCOR is Great Place to Work Certified®, and our core values — integrity, innovation, dedication, acceptance, passion, and collaboration — guide how we build products and work with one another.

Requirements

• Clinical help desk experience
• Exceptional team-first interpersonal skills
• Exceptional organizational skills
• Exceptional problem-solving skills
• Self-motivated
• Dependable
• Ability to explain technical issues to non-technical people

Nice To Haves

• A bachelor's degree is preferred.

Responsibilities

• Address post-live customer communication received via phone calls and email.
• Handle customer communication including problem reporting, troubleshooting assistance, sales assistance, implementation assistance, and general questions.
• Utilize case management software to search for and identify relevant solutions and resolutions.
• Provide timely support to customers and escalate unresolved issues as necessary.
• Monitor cases and follow up as needed.
• Participate in the after-hours on-call customer support rotation.
• Embrace the TELCOR POC quality management system (QMS) and its complaint management process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level