Support Analyst
TEKsystems•North Strabane Township, PA
•$20 - $22•Hybrid
About The Position
The Support Analyst role involves troubleshooting various communication channels such as fax, SMS, and email, as well as file processing. This position requires supporting providers, physicians, patients with portal or technical issues, and manufacturer program teams. The analyst will also coordinate with specialty pharmacies, work with integration partners, and provide support to HUB agents, supervisors, and case managers. Additionally, the role includes monitoring scheduled jobs and SFTP processing.
Requirements
- Support
- Troubleshooting
- Customer service
- Product Operations Analyst Technical Investigation
- Customer Support
- Business Support
- Vendor Coordination
- Production Monitoring
Responsibilities
- Troubleshoot fax, SMS, email, and file processing
- Support providers/physicians
- Support patients (for portal or technical issues)
- Support manufacturer program teams
- Coordinate with specialty pharmacies
- Work with integration partners
- Support HUB agents and supervisors
- Assist case managers
- Monitor scheduled jobs
- Monitor SFTP processing
- Review application logs
- Validate workflow status
- Investigate API failures
- Review interface queues
- Validate data conversions
- Investigate provider portal issues
- Assist reimbursement specialists
- Answer workflow questions
- Resolve configuration issues
- Support new program launches
- Open and manage tickets with your development partner
- Coordinate releases
- Validate fixes
- Track SLAs
- Escalate production issues
- Monitor integration
- Monitor message queues
- Monitor APIs
- Monitor workflow exceptions
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
