Support Analyst

Amivero•,

About The Position

The Amivero Team... Amivero’s team of IT professionals delivers digital services that elevate the federal government, whether national security or improved government services. Our human-centered, data-driven approach is focused on truly understanding the environment and the challenge, and reimagining with our customer how outcomes can be achieved. Our team of technologists leverage modern, agile methods to design and develop equitable, accessible, and innovative data and software services that impact hundreds of millions of people. As a member of the Amivero team you will use your empathy for a customer’s situation, your passion for service, your energy for solutioning, and your bias towards action to bring modernization to very important, mission-critical, and public service government IT systems.

Requirements

U.S. Citizenship required to obtain Public Trust
Bachelor’s Degree and 5 years of relevant experience
Must be able to define your own work in a team environment
Experience in processing high volume queues of data, conducting intake and triage data and metadata validation, quality control, records management, and customer support
Strong knowledge and experience with GoogleSuite tools
Detail-oriented with a high level of integrity and professionalism
Proactive in identifying potential compliance issues and developing solutions

Responsibilities

Provides docket administration, document processing, and public submission processing services in support of a federal regulatory docket management program.
Monitors and manages dockets, reviews and updates document metadata, processes public comments and submissions, and ensures timely, accurate compliance with established service levels and quality standards.
Works within a fast-paced, high-volume environment supporting multiple partner agencies, requiring strong attention to detail and familiarity with electronic docket management systems.
Monitor queues for new Federal Register documents requiring processing
Create new dockets or associate Federal Register documents with existing dockets
Upload regulatory documents, supporting materials, and public submissions
Maintain accurate and timely docket information
Review and update document metadata
Perform quality reviews to ensure document accuracy, completeness, and proper formatting
Process documents received from authorized agency users and maintain compliant workflows
Establish and maintain document scanning processes to support agency requirements
Process paper-based submissions and convert them to electronic formats
Process public submissions received outside of queue (email, mail, fax)
Categorize submissions per established procedures; identify duplicates or similar submissions
Perform related comment management activities as needed