Support Analyst

TEKsystems • Dublin, OH

1d • $35 - $40 • Hybrid

About The Position

A growing insurance company is seeking an experienced Lead IT Support Specialist to join its IT team. This role is focused on providing end-user and technical support across the organization while helping maintain and improve the overall IT environment. The ideal candidate will have strong troubleshooting skills, excellent customer service abilities, and experience supporting Microsoft-based environments.

Requirements

• 4-5+ years of IT support experience
• Strong troubleshooting and problem-solving skills
• Experience supporting end users in a corporate environment
• Help Desk / Desktop Support
• Active Directory
• Microsoft 365 Administration and Support
• Windows Operating Systems
• Hardware and Software Troubleshooting
• Ticketing Systems
• User Account Management
• Networking Fundamentals
• Microsoft Teams
• Security and Endpoint Management

Nice To Haves

• College degree preferred
• CompTIA and/or Microsoft certifications are a plus
• Supporting growing organizations with multiple locations
• Infrastructure and office technology setup
• Documentation and process improvement initiatives
• Acting as a resource or lead support technician

Responsibilities

• Provide technical support for Windows operating systems, hardware, software, and business applications
• Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, phones, and connectivity
• Document, track, and manage support requests through a ticketing system
• Offer remote support and prioritize help desk tickets effectively
• Perform user administration tasks including onboarding, offboarding, account setup, and access management
• Support Microsoft 365 environments, including Teams and file-sharing solutions
• Assist with networking and infrastructure support, including drive mapping, file sharing, wireless connectivity, cabling, and basic network troubleshooting
• Monitor and support security initiatives including password management, antivirus protection, and security controls
• Participate in IT projects, implementations, and documentation efforts
• Manage equipment deployment and shipments for remote users
• Escalate complex issues as needed and collaborate with other IT team members to improve processes and user experience
• Maintain detailed documentation of issue resolution and support activities

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree