Support Analyst - Remote
About The Position
This position serves as a 3rd level Support Analyst and provides support for PSDC SCCM, Airwatch, VDI, and Inmate environments. Troubleshoots and assists with hardware and software support escalations. Works with IT Support staff and End Users as needed. Provide instruction for processes and problem resolution. Assist and supports SCCM deployments, packaging applications, and other SCCM tasks. Maintains Operating System Deployment (OSD) task sequences and relative packages. Supports the Airwatch console environment with managing assets and objects. Supports the VDI (Virtual Desktop Infrastructure) with daily tasks like session support and connectivity troubleshooting. Supports the DOC Inmate environment with general troubleshooting, image testing, and customizations. Reviews and recommends hardware and software purchases and system integration/installation. Works with users to determine needs and specify IT requirements. Assesses capabilities of current computer resources for migration to a new computing environment by performing interoperability tests on operating system, network, and application software. Participates in the review, evaluation, and reporting of the capabilities and limitations of industry technologies relative to the open systems environment. These include, analyzing security services and directory services. Develops and/or contributes in the development of information technology systems by testing and evaluating beta products and applications associated with institutional and agency applications.
Requirements
- At least 3 years of relevant experience.
- Acceptance of an in-depth background check, including fingerprinting.
- Understanding that the position is 40 hours per week.
- Understanding that interviews will be conducted in person on site.
Responsibilities
- Provides support for PSDC SCCM, Airwatch, VDI, and Inmate environments.
- Troubleshoots and assists with hardware and software support escalations.
- Works with IT Support staff and End Users as needed.
- Provides instruction for processes and problem resolution.
- Assists and supports SCCM deployments, packaging applications, and other SCCM tasks.
- Maintains Operating System Deployment (OSD) task sequences and relative packages.
- Supports the Airwatch console environment with managing assets and objects.
- Supports the VDI (Virtual Desktop Infrastructure) with daily tasks like session support and connectivity troubleshooting.
- Supports the DOC Inmate environment with general troubleshooting, image testing, and customizations.
- Reviews and recommends hardware and software purchases and system integration/installation.
- Works with users to determine needs and specify IT requirements.
- Assesses capabilities of current computer resources for migration to a new computing environment by performing interoperability tests on operating system, network, and application software.
- Participates in the review, evaluation, and reporting of the capabilities and limitations of industry technologies relative to the open systems environment.
- Analyzes security services and directory services.
- Develops and/or contributes in the development of information technology systems by testing and evaluating beta products and applications associated with institutional and agency applications.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
