Engineer, Remote Support

Rockwell Automation

1d • Hybrid

About The Position

As an Engineer, Remote Support you will provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging systems. You will be expected to respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. In this role, based either in Netherlands or Germany, you will report into a Team Leader, and you will support our Dutch speaking portfolio of customers. You will work hybrid.

Requirements

• Bachelor's Degree in Electrical or Computer Engineering, Computer Science, Information Systems (other degrees considered based on relevance to the role) or experience with Rockwell Automation or similar hardware products.
• Fluent English and Dutch language skills are mandatory for the role.
• Knowledge of the product range and applications of industrial automation in connection with software solutions and IT systems.

Nice To Haves

• Knowledge of PLCs.
• Windows and Office 365
• Knowledge of VMWare, (Windows Servers), Ethernet networking, HMI systems.

Responsibilities

• Provide technical support to internal and external customers including end-user Operators, OEMs, Developers, System Administrators, Field Consultants, and Engineers.
• Team member of our Power and Control hardware VFD and motion team where you will work with leading Logix controller, Powerflex and Kinetix systems and related products.
• Create and publish knowledgebase articles.
• Provide exceptional customer service from start to resolution for each issue.
• In most cases, this support will be provided by phone and email.

Benefits

• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program
• On-demand digital course library for professional development
• Comprehensive mindfulness programs with a premium membership to Calm
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level