Intern - Support Analyst (EFM IT)

Enterprise Holdings•Clayton, MO

5d•Hybrid

About The Position

The Information Technology (IT) department of Enterprise Fleet Management builds and implements powerful solutions that help to drive and support the operations of our business spread across the US and Canada. Here, you will be part of a team that creates and delivers leading-edge technologies and expansive systems that impact every aspect of our growing businesses. We provide the resources to enable and develop our innovative I.T. professionals in a variety of career paths. Being a member of EFM IT offers all the advantages of a smaller shop including the opportunity to shape a more progressive architecture. Professionals who effectively navigate change and readily wear many hats will find this an opportunity to maximize skill diversity and build broad IT experience. This position is eligible for a hybrid work schedule, which includes the ability to work from home, while also requiring to be in person as needed at our Lakeside and/or Clayton Corporate HQ campus locations in St. Louis, Missouri.

Requirements

Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
Must be able to work a 40-hour work week for the entire 10-week program
Must reside in the St. Louis area for the duration of the 10-week program with the ability to come onsite weekly as needed
Must be a current student pursuing a degree in computer science or a related information technology field with a 3.0 GPA or higher and a graduation date of either December 2027 or May 2028 OR must have successfully completed a certification from a formal technical bootcamp prior to May 2027
Must have a general understanding of networking fundamentals and client/server computing
Must have a technical proficiency in the following areas: Troubleshooting Business or personal PC hardware/software, Microsoft Edge, MS Office Products
Must be committed to incorporating security into all decisions and daily job responsibilities

Nice To Haves

Previous Internship or relevant work experience
Technical proficiency in the following areas: Network printing, LAN architectures and transport protocols (Such as TCP/IP), Smartphone technology (including Active Sync), Standard computer hardware and peripherals, Remote connectivity (ic. Citrix)
Ability to successfully balance participation in extracurricular activities or work, in addition to academics
Demonstrated leadership in extracurricular activities, or team projects in support of academics
Excellent customer service and relationship management skills

Responsibilities

Assist experienced team members with Information Security activities, as assigned
Participate on special Information Security projects, as assigned
Adhere to technology standards and follow documented procedures
Establish and maintain effective working relationships with peers and end users
Assist with end user technology installations including computer hardware, software, and telephony equipment
Field end user technology support questions and resolve common issues
The intern will also have the opportunity to meet with and learn about other infrastructure disciplines within EFM including Network, Telecom, Windows, Storage, Database Administration, and UNIX