Support, Administrative

Definity Insurance Company • Montreal, QC

8d • CA$45,000 - CA$70,900 • Hybrid

About The Position

Reporting to the Regional Operations Lead, Eastern Region, you are responsible for reflecting a positive and professional image of the company by providing exceptional customer service on the phone, in person at reception and in writing.

Requirements

• Professional, friendly and courteous in all interactions, whether with customers or co-workers.
• Perfectly bilingual in French and English.
• Perform well in a busy operation and remain calm under pressure.
• Self-sufficient, diligent and take initiative.
• Excellent organizational skills.
• Strong written and verbal communication skills.
• High school diploma required.
• 5 to 10 years of experience as receptionist
• Familiarity with Windows environment, including Intermediate MS Word and Excel.
• High degree of proficiency with English required to service customers, both internal to the company and external, across Canada.
• Successful clearance of background checks (including criminal checks and leadership references).

Nice To Haves

• Previous administrative / reception support.

Responsibilities

• Answering telephone calls and welcoming visitors with courtesy.
• Categorize Intake cases for multiple case transactions, enabling routing to the appropriate business function.
• Completing form letters and other correspondence, in accordance with standards.
• Verifying and/or proceeding with data entry of different documents.
• Updating various lists.
• Assisting staff with telephone reliability.
• Preparing and/or sorting mail.
• Handling other duties promoting the achievement of customer service and business goals.

Benefits

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED