Supply Chain (Technology) Product Manager
About The Position
Amerit Fleet Solutions, one of the leading fleet maintenance companies in the U.S., is seeking an experienced, inspired and mission-driven Technical Product Manager with a focus in Supply Chain in Charlotte, NC to join our growing team! The Supply Chain (Technology) Product Manager will help execute the product vision and strategy for our fleet maintenance supply chain technology platform. This is a critical role where you will be partnering with the Supply Chain organization and translating their real-world needs into a product roadmap that drives operational efficiency and user satisfaction. You will work closely with the business and technology development teams to drive improvement in enabling the parts and inventory programs that our technicians rely upon every day. Reporting into the SVP of Software Development as an individual contributor, but directly supporting the Supply Chain organization, this role has a significant impact on the success of the supply chain program.
Requirements
- 5+ years of Supply Chain experience in mid-size to large environment.
- Proven experience translating user feedback into product requirements and specifications
- Demonstrated ability to manage product roadmaps and prioritize competing initiatives
- Strong collaboration skills with technical teams and cross-functional stakeholders
- Experience with the full product development lifecycle (planning, development, testing, launch, support)
- Excellent written and verbal communication skills
- Ability to work in a fast-paced environment and manage multiple priorities
- Technical literacy (comfortable with web applications; deep technical knowledge not required)
- BA/BS Degree in Technology related field, Advanced degree a plus
- Must be willing to travel approx. 20% to various shops in the US and Canada
Nice To Haves
- Ability to use analytical tools such as Domo, Tableau, or Power BI.
Responsibilities
- Driving technology solutions in the following four major supply chain areas: Automotive parts catalog, parts inventory processes, vendor management, and parts purchasing.
- Partner closely with the supply chain organization to understand their needs and to develop technology solutions to automate manual processes.
- Drive technology improvement programs throughout the supply chain organization.
- Conduct regular feedback sessions with both the supply chain corp organization as well as technicians across the organization to identify pain points, gather feature requests, and understand workflow challenges.
- Build strong relationships with supply chain and operations leaders and supervisors to gather insights on team needs and operational priorities.
- Document and prioritize user feedback into clear, comprehensive product requirements and build out a product roadmap.
- Work with developers through the entire development lifecycle.
- Lead and conduct user acceptance testing (UAT) and validate that completed features meet user needs
- Identify best of breed software technologies on the market to address specific functions of the supply chain needs. This will include identification of how AI be included in the proposed solution.
- Manage the rollout and communication of new features to organization
- Own training content and materials for new product features and capabilities
- Support the rollout of updates to ensure technician adoption and minimize disruption
- Monitor product usage metrics and gather ongoing feedback to identify improvement opportunities
- Act as the primary support resource for escalated product questions or issues
- Identify and champion quick wins that can be implemented to improve supply chain efficiencies
Benefits
- Full benefits within 30 days
- Hybrid work schedule
- Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
- 401(k) program
- Paid vacation, holidays, and sick time
- Commitment to your safety through boot and prescription safety glasses reimbursement
- Career and learning development with an extensive training program through our Amerit University
- Employee referral program, up to $1,000 bonus
- ASE certification program with fee reimbursement and bonus
- Employee recognition platform that includes opportunities to redeem points for merchandise
- Employee Assistance Program (EAP)
- 24/7 nurse triage line
- Employee discounts on cell phone service and entertainment tickets
- Employee resource groups (ERGs) that foster inclusion
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
