Supply Chain Supervisor

Goodwill Greater Milwaukee & Chicago•Romeoville, IL

About The Position

The Supply Chain Supervisor assists with the daily supervision of warehouse teams and supports supply chain management activities within the Retail Division. The role coaches employees to promote high levels of customer service and professionalism, and implements organizational strategies, policies, procedures, and programs. Work includes routine responsibilities and special assignments, often on projects or initiatives spanning three to twelve months. The supervisor generally works independently with light supervision and periodic review, resolving moderately to highly complex issues by identifying root causes, interpreting data, and applying professional skills to improve processes. The position maintains timely and efficient service to internal and external customers; monitors donation trends and forecasts loads; coordinates vendor pickups; and supports product quality and accurate load weights. It oversees warehouse space layout and product allocation, compliance with operating procedures and safety and asset-protection requirements, equipment maintenance programs, and the efficient flow of goods. The supervisor adjusts schedules, work plans, and resources to meet business needs, assists with interviews, and trains and coaches employees. The role also champions Goodwill community engagement initiatives and serves as an ambassador in the wider community. The advertised schedule is four 10-hour shifts per week, with three days off each week. The role requires schedule flexibility; nights and weekends may be required as business warrants. Starting pay is $24 per hour, with the possibility of a higher rate based on experience. The position may include participation in an incentive plan, subject to its terms and conditions. Benefits may include medical, dental, vision, short- and long-term disability, life insurance, a retirement plan, paid time off, and other benefits; specifics vary by job category and other factors.

Requirements

Two years of college education or equivalent experience, and at least three years of experience.
Valid driver's license.
Flexible schedule; nights and weekends may be required as business warrants.
Must have a working phone that allows communication accessibility.
Ability to lift and/or move up to 10 pounds regularly, up to 20 pounds frequently, and up to 50 pounds occasionally.
Ability to move about to accomplish tasks, lift and move objects, stoop, kneel, crouch or crawl, and reach upward or downward.
Ability to work in varying weather conditions, excessive noise, and near hazards such as dangerous machinery, moving vehicles, electrical currents, chemicals, or high places.
Repetitive use of hands for handling and assessing products and equipment, and computer use; vision needed for assessing materials and computer work; travel required.

Nice To Haves

Coursework, training, or work experience in Logistics Management.
Forklift experience.

Responsibilities

Assist with daily supervision of warehouse teams and support supply chain management activities within the Retail Division.
Implement strategies, policies, procedures, and programs that support organizational goals and supply chain activities.
Plan and manage routine work and special assignments, contribute to formal projects, and adapt to change through learning and skill development.
Solve moderately to highly complex problems by identifying root causes, interpreting data, and resolving issues.
Maintain consistent use of established methods to meet internal and external customer supply chain needs in a timely and efficient manner.
Observe donation trends, forecast loads, and coordinate timely vendor pickups while maintaining product quality and accurate load weights.
Ensure operating procedures, company policies, asset protection practices, and safety guidelines are followed.
Supervise warehouse space layout and product allocation to maintain the continuous flow of goods.
Provide exceptional customer service and monitor and coach employees to do the same.
Adjust work plans, schedules, and resources in response to business needs and specifications.
Protect and promote proper use of high-value company assets, including forklifts and other equipment.
Use maintenance systems to support ongoing preventative maintenance and keep equipment in excellent operating condition.
Assist with interviews and train and coach new and existing employees to improve satisfaction and productivity.
Champion Goodwill community engagement initiatives and represent Goodwill in the wider community.
Complete other duties and responsibilities as assigned.