Sr. Supply Chain Specialist, 3PL
About The Position
The Senior Supply Chain Specialist will be a dedicated point of contact for new programs, supporting a variety of project initiatives in conjunction with the Customer Operations, Contract Operations and Client Services team. Responsibilities include interaction with the client contacts and logistics teams; trouble-shooting program or client issues; answering report requests; and coordinating with internal departments to fulfill any day-to-day client needs or requests. This is a critical support position in the Customer Operations team, requiring an eye for detail as well as excellent communication, documentation management and critical thinking skills.
Requirements
- Bachelor's Degree or equivalent combination of education and experience
- Prior experience in customer/client facing role
- Ability to read, write, speak, and understand the English language.
- Working knowledge of Microsoft Office Suite including Word, Excel, and Outlook
Nice To Haves
- Specialty pharmacy or PBM experience
- International shipment understanding
- Knowledge of supply chain management and/or Distribution Center operations
Responsibilities
- Participates as a key member of Customer Operations in leading the fulfillment of client requests.
- Works and leads discussions with internal teams in day-to-day duties of program obligations such as running reports, investigating problems, interacting with other departments, and flagging issues for follow-up.
- Ability to prioritize needs and assess feasibility of requests from the client.
- Help foster effective and trusting relationships with internal stakeholders.
- Responds in a timely, professional, courteous manner with accurate answers to problems and inquiries from internal and external sources.
- Maintains document retention and record keeping.
- Leads solutioning of all issues for client with internal teams
- Ability to be liaison between client and internal teams
- Proactively addresses, researches, and resolves issues faced by internal teams.
- Escalates high priority or reoccurring issues to the appropriate parties to ensure resolution.
- Requires knowledge and use of multiple software systems.
- Attends regular meetings with other operational teams to receive instruction, share creative ideas and provide relevant updates
- Maintains regular, courteous interdepartmental relations and communication
- Ability to manage inventory with inbound international movement
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What This Job Offers
Job Type
Full-time
Career Level
Senior
