Sr Specialist Customer Supply Chain
About The Position
As Lamb Weston strives to be the No. One Global Potato Company the focus on customer centricity is a key component to success. Customer Supply Chain provides a differentiated level of service to North American customers and resources dedicated to our top Multinational Chain, Foodservice and Retail accounts. The Sr Specialist Customer Supply Chain is the primary point of contact for North American customers regarding any communication related to their purchase orders. The primary purpose of this role is to meet or exceed the customer’s expectations pertaining to order activities including order progress and delivery status. In addition, the Sr Specialist will proactively work with internal and external stakeholders to minimize impacts on order deliveries, work to increase service levels and keep constant communication with customers on order status from the time orders are placed until delivery or pick up. This team partners with the Supply Chain Customer Facing Directors (CFD) on continuous improvement opportunities, and supports Service as Measured by the Customer (SAMBC) initiatives.
Requirements
- Bachelor’s degree in Business Management or Supply Chain preferred, or equivalent related experience.
- Strong PC skills to include WINDOWS, WORD, EXCEL PowerPoint, and Outlook
- Must have excellent communication with both internal and external customers
- Critical thinking to determining the best ways to resolve order issues and meet customers’ expectations
- Time management and work prioritization to ensure all tasks are done in a timely manner
Nice To Haves
- Bilingual (English/Spanish) preferred
- Experience in Salesforce, SAP, and DOMO, desirable, but not required
Responsibilities
- Provide an exceptional customer experience through positive, friendly, and professional order processing and communication.
- Proactively identify any issue impacting order delivery and formulate a proper solution through collaboration with the appropriate Supply Chain team.
- Collaborate with Planning, Deployment and Logistics teams to identify alternate delivery opportunities when necessary, supporting Supply Chain ambitions and managing through short term triage needs.
- Communicate and work on alternate solutions with customers when inventory is short or delayed.
- Initiate escalation workflow for broker freight and provide CFD with value added information on potential brokered loads.
- Execute against inventory allocation system to ensure priority customer service levels are achieved.
- Communicate order status to the customers in a clear and concise manner supported by customer specific Domo reports.
- Work closely with customers to adjust and or change orders to optimize order fulfillment and delivery.
- Support CFD during roll out of new items and LTO’s.
- Work with CFD and Planning to find solutions for aging inventory.
- Assist CFD on SAMBC initiatives.
- Work with CFD on continuous improvement projects supporting priority customers.
- Serves as the primary customer contact for order queries or order change requests.
- Willingness to participate in special project assignments assigned by the Manager.
Benefits
- Health Insurance Benefits - Medical, Dental, Vision
- Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts
- Well-being programs including companywide events and a wellness incentive program
- Paid Time Off
- Financial Wellness – Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts, Life and Accident insurance
- Family-Friendly Employee events
- Employee Assistance Program services – mental health and other concierge type services
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
