Supply Chain Specialist

Aston Carter•Tampa, FL

4d•$25 - $25•Onsite

About The Position

The Supply Chain Specialist provides dedicated customer support to both internal and external stakeholders by executing departmental objectives and tactical plans that support corporate business growth. This role proactively addresses service issues and customer concerns, ensuring orders are shipped on time and in full, and delivers a consistently high level of service. The position focuses on accurate order management, coordination across supply chain functions, and continuous improvement of processes and performance metrics.

Requirements

At least 1 year of supply chain-related experience, ideally in order management, purchasing, inventory, or data entry roles.
Proven customer service experience in a business-to-business environment, supporting account management or account representative-type responsibilities without direct sales requirements.
Recent, hands-on experience with Microsoft Excel, including importing and exporting data, filtering, sorting, color-coding, and using spreadsheets for internal and customer reporting.
Experience with SAP or a similar order management or enterprise resource planning (ERP) system, including reviewing T-Codes and working with EDI-related data.
Experience in manufacturing, particularly with purchasing, order entry, purchase orders, inventory management, and supply chain management processes.
Strong skill set in Microsoft Office programs, including Word, Excel, PowerPoint, and Outlook.
Ability to work well under pressure while managing multiple orders, deadlines, and customer requests.
Strong problem resolution skills, including identifying root causes and implementing effective solutions.
Ability to work independently and in a self-directed manner while collaborating effectively with cross-functional teams.
Demonstrated ability to adapt to change in processes, systems, and customer requirements.
Comfort working extensively with spreadsheets and data to support order management and reporting.

Nice To Haves

Experience supporting business-to-business customers in a manufacturing or supply chain environment.
Prior exposure to EDI-based order processing and vendor sub-systems.
Experience working closely with procurement professionals and buyers, primarily via email and occasionally by phone.
Familiarity with purchase order workflows, inventory review, and management of aged or discontinued items.
Experience supporting accounts receivable with invoice management, including resolving short and over payments and handling claims.
Experience in managing returns, damage claims, and customer complaints, including documenting causes and coordinating resolutions.
Interest in continuous improvement and willingness to participate in team initiatives to enhance processes and performance.
Strong communication skills for collaborating with planners, warehouse and materials teams, transportation, and customer experience functions.
Motivation to grow within a supply chain or customer operations career path, with an interest in advancement opportunities and ongoing training.

Responsibilities

Manage customer orders accurately and on time for an assigned regional commercial team, communicating directly with account buyers to confirm order details and expectations.
Perform daily audits of open orders, including researching and rescheduling orders that remain open from previous days to ensure timely fulfillment.
Review customer orders for completeness and accuracy, obtaining needed information and approvals before releasing orders for shipment, such as resolving pricing discrepancies and securing approval to ship close-dated cases.
Schedule dock appointments for customer pick-up (CPU) customers and maintain these appointments within the designated scheduling application.
Oversee the management of delivered orders through the in-house Transportation Department, ensuring smooth coordination and on-time delivery.
Collaborate with Customer Experience, Production Planning, Demand Planning, Warehouse, and Materials teams to confirm additional product requirements, including promotions, new distribution centers, and new stores, and ensure customer communications are understood and acted upon.
Determine when substitutions or date changes are required to fulfill orders based on projected product shortages, balancing customer service levels with inventory realities.
Build and maintain strong customer relationships while supporting sales personnel in identifying customer order practices that are inconsistent with service level agreements and recommending improvements.
Review aged inventory and discontinued items at company-owned bottling operations and co-packer locations to support inventory management and reduction of obsolete stock.
Maintain and update requirements in customers’ vendor sub-systems to ensure accurate item, pricing, and ordering information.
Use SAP T-Codes to identify pricing discrepancies, following established standard operating procedures to resolve issues and prevent future errors.
Communicate and partner with management and shared services on IDOC reports to correct EDI errors, update customer files with new items, and relay data revisions to the Customer Experience team.
Provide accounts receivable support with invoice management to resolve short payments, overpayments, and claims, clearly communicating issues, root causes, and resolutions to internal and external customers.
Manage returns, damage claims, and complaints by identifying causes, communicating resolutions to affected business partners, assigning action items to appropriate personnel, and ensuring necessary approvals are obtained.
Ensure the accuracy and completeness of root cause data used in Supply Chain Key Performance Indicators, supporting reliable performance measurement and reporting.
Participate actively in team initiatives focused on continuous improvement, contributing ideas and supporting implementation of process enhancements.
Work effectively under pressure and handle multiple priorities while maintaining high standards of customer service and data accuracy.
Use spreadsheets and reporting tools to prepare internal and customer-facing reports, leveraging Excel to import and export data, filter, sort, color-code, and present information clearly.