Supply Chain Service Coordinator

Bimbo Bakeries USA•Fort Worth, TX

About The Position

The Supply Chain Service Coordinator is responsible for serving as the primary contact for sales and customer-related service issues regarding order fill, quality, service delivery, and more. This role involves handling service issues, coordinating with functional teams, and maintaining customer satisfaction through professional communication and efficient issue resolution.

Requirements

Customer support experience.
Strong phone contact, email, and active listening skills.
Customer orientation and ability to adapt/respond to different types of characters.
Effective communication skills.
Ability to multi-task, prioritize, and manage time effectively.
Flexible working hours.
High school diploma or equivalent

Nice To Haves

college degree preferred

Responsibilities

Serve as the primary contact for sales & customer-related service issues with regard to order fill, quality, service delivery, etc.
Resolve service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment with distribution management, and following up to ensure resolution.
Communicate and coordinate follow-up with functional teams as necessary (Manufacturing, Distribution, Sales, Customer/Account).
Prepare service reports by collecting and analyzing service issues and concerns.
Ensure inbound and outbound products are correctly accounted for in BUSS and PC Data systems, including claims from the Sales team, receipts for inventory product, and more.
Manage large amounts of incoming calls and emails.
Build relationships of trust through open and interactive communication with all functional areas.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Respond promptly to inquiries by phone or email.
Know our products and distribution processes/procedures to answer questions and resolve issues.
Keep records of customer interactions, comments, and complaints.
Complete other miscellaneous administration tasks as necessary.