Supply Chain & Operations Manager

Super Speciosa

1d•Remote

About The Position

Super Organics is seeking a Supply Chain & Operations Manager to oversee supply planning and operational execution across its growing portfolio of consumer brands. This is a hands-on role reporting directly to the CEO, with no direct reports. The manager will be responsible for the entire product lifecycle from demand planning and purchase orders through manufacturing, quality release, warehousing, and fulfillment. Key responsibilities include coordinating packaging artwork, managing relationships with contract manufacturers and third-party logistics providers, owning brand-side quality and compliance decisions, and identifying opportunities to reduce fulfillment and shipping costs. The primary objective is to ensure products remain in stock while managing inventory and working capital responsibly and maintaining product quality and compliance.

Requirements

At least 4 years of experience in supply chain, operations, purchasing, production planning, inventory management, logistics, or a related role.
Direct experience managing both contract manufacturers and third-party logistics providers (3PLs).
Strong analytical skills and the ability to translate sales and inventory data into purchasing decisions.
Experience creating and managing purchase orders and reconciling them against receipts and invoices.
Familiarity with dietary supplement cGMP requirements under 21 CFR Part 111 and the quality responsibilities of a brand that outsources manufacturing, including label compliance, product release, traceability, and recall readiness.
Sound judgment and willingness to own quality and compliance decisions, document the basis for decisions, and involve qualified expertise when needed.
Strong project-management, organizational, and communication skills.
Excellent attention to detail and consistent follow-through.
Comfortable working across several internal teams and external partners in a globally distributed team.
Strong spreadsheet skills and the ability to learn inventory, ERP, accounting, and warehouse systems.
Availability to work 9:00 a.m.–5:00 p.m. Eastern Time, with some flexibility.

Nice To Haves

Experience in supplements.
Prior experience in a regulated product category is not required.

Responsibilities

Monitor inventory, sales velocity, open orders, and projected stock coverage by SKU.
Forecast demand using sales history, seasonality, promotions, and known business needs.
Identify potential stockouts early and take action to prevent them.
Prepare and submit purchase orders with appropriate quantities and delivery dates.
Maintain healthy inventory levels without tying up unnecessary cash.
Track purchase orders from placement through production, quality release, receipt, and reconciliation.
Serve as the primary operational contact for contract manufacturers and key suppliers.
Obtain clear commitments for production schedules, quantities, pricing, and availability dates.
Monitor production progress and escalate delays or constraints that could affect product availability.
Coordinate production priorities, new product launches, reformulations, and product transitions.
Reconcile ordered, produced, released, and received quantities.
Work with Accounting to resolve invoice discrepancies and coordinate payments.
Own brand-side quality and compliance decisions for products made by contract manufacturers, including product release, holds, and disposition.
Apply familiarity with dietary supplement current good manufacturing practices (cGMP), including 21 CFR Part 111, to supplier oversight, quality records, and outsourced manufacturing responsibilities.
Review manufacturer quality documentation and testing against established product specifications before approving release; investigate discrepancies and coordinate corrective actions.
Oversee label and packaging compliance reviews, including required information, approved claims, version control, and final artwork approval, involving qualified technical or regulatory expertise as needed.
Maintain lot traceability, complaint records, and recall readiness; lead coordination of quality investigations, product holds, and recalls when needed.
Document quality decisions and ensure manufacturers, warehouses, and internal teams act on the correct product status.
Coordinate packaging artwork for new products, updates, and reorders.
Manage timelines across internal teams, designers, printers, packaging suppliers, and manufacturers.
Maintain organized records of approved artwork, packaging specifications, proofs, and production files.
Ensure the correct approved materials are used for each production run.
Identify artwork or packaging issues before they delay production.
Manage the operating relationship with the company's third-party logistics provider.
Monitor receiving, inventory accuracy, fulfillment speed, damages, backorders, and shipping exceptions.
Reconcile warehouse receipts against purchase orders and manufacturer shipment records.
Resolve discrepancies involving inventory counts, product status, damaged goods, or missing receipts.
Establish clear service expectations and escalation procedures with logistics partners.
Analyze fulfillment, parcel, freight, packaging, and accessorial costs across direct-to-consumer and business-to-business orders.
Identify opportunities to reduce shipping costs while maintaining acceptable delivery times and customer service.
Evaluate carrier mix, service levels, packaging dimensions, shipment consolidation, and order routing.
Review parcel, LTL, and other freight options for wholesale shipments.
Audit logistics charges and investigate recurring billing or service issues.
Maintain reliable records of inventory, purchase orders, production status, receipts, and remaining balances.
Provide clear reporting on stock coverage, at-risk SKUs, open orders, delivery commitments, and purchasing needs.
Distinguish confirmed commitments from estimates and assumptions.
Create practical processes and documentation that can scale with the business.