Supply Chain Operations Manager

JCPenney•Forest Park, GA

3d•Onsite

About The Position

The Supply Chain Operations Manager will lead the department's Associates by creating and sharing a common vision and direction, ensuring an understanding of the organization's strategy. This role involves communicating and collaborating with managers and Associates from other areas to manage and accomplish operational objectives. The manager will support and coordinate with managers at all levels to achieve unit and supply chain goals, ensuring the timeliness, quality, and effectiveness of all processes within their area of responsibility. A key focus will be directing the team on activities and processes that enable a 'Customer First Service' strategy, ensuring merchandise is delivered accurately and on time. The role includes planning and managing departmental programs and activities to ensure complex processes are followed accurately and efficiently across multiple shifts, meeting business plans and priorities. Problem resolution within the department is crucial, with the ability to refer issues to appropriate Associates or initiate crisis management if business disruptions are possible. The manager will observe and review Associate performance, ensuring proper execution of procedures and efficient departmental functions. They will lead by engaging and supporting Associates through direction, coaching, feedback, and recognition, while also supporting customers. Promoting good communication within the department and with other logistics units and the Home Office is essential. Building and maintaining strong business relationships with external service providers and industry contacts is also a key responsibility.

Requirements

Undergraduate degree or equivalent logistics related experience preferred.
Minimum 10 years related work experience with demonstrated success in overseeing a logistics function in high volume, multi-shift environment.
Superior supervisory and development abilities
Strong verbal and written communication skills
Able to prioritize multiple tasks, functions, and responsibilities in a fast paced environment
Good critical thinking skills for proactive planning and crisis management.

Responsibilities

Leads the department Associates by creating/sharing a common vision/direction and an understanding of the organization’s strategy.
Communicates and works with managers and Associates of other areas in the course of managing and accomplishing operational objectives of the department and total unit.
Supports and coordinates with managers of all levels to achieve the goals and objectives of the unit and other parts of the supply chain.
Ensure the timeliness, quality and effectiveness of all processes performed within given area of responsibility.
Directs the Team on activities and processes that enable our strategy of Customer First Service ensuring that merchandise is delivered to customers accurately and on time, the first time.
Plans and manages the programs and activities of the assigned department to ensure the complex/critical processes/procedures of this area are followed accurately and efficiently on a multi-shift basis to achieve department and unit business plans and priorities.
Resolves problems in the assigned department to keep activities on track; refers to appropriate Associate(s) for resolution if assistance or specialized expertise is required; initiates crisis management methods if situation could cause business disruptions.
Observes and reviews Associate performance, ensuring appropriate execution of procedures and practices, and that all departmental functions are effectively and efficiently performed.
Leads the department by engaging and supporting Associates by providing direction, coaching and feedback, and recognition, while efficiently and effectively supporting customers.
Promotes good communication throughout assigned department to achieve thorough understanding of processes and procedures.
Communicates issues with Associates in other logistics units and the Home Office as they relate to assigned area.
Builds and maintains good business relationships with external service providers and other industry contacts in the course of managing the assigned department.