[SUPPLY CHAIN] Supply Chain Operations Manager

TTE Technology Inc•El Paso, TX

3d•$80,000 - $120,000•Onsite

About The Position

TCL is seeking a Supply Chain Operations Manager to serve as a key operational leader supporting our El Paso/Juárez supply chain network. This role is responsible for the day-to-day execution and performance of cross-border inventory flow, warehouse operations, transportation, and customer order fulfillment. The ideal candidate is a hands-on supply chain leader with strong experience in logistics, warehouse operations, inventory management, and cross-border transportation. This individual will serve as the primary operational link between 3PL warehouse partners, transportation providers, Demand Planning, Order Management, Import Logistics, and other internal teams, ensuring inventory and customer orders move efficiently and reliably through the network. This role will play a critical part in identifying operational risks, driving timely resolution of issues, holding external partners accountable to service expectations, and continuously improving cost, service, productivity, and overall supply chain performance.

Requirements

Bachelor's degree in Supply Chain, Logistics, Business, Operations, or a related field
5+ years of experience in supply chain, logistics, transportation, distribution, or warehouse operations
Strong experience managing or overseeing 3PL warehouse operations
Experience with U.S./Mexico cross-border logistics and supply chain operations preferred
Strong understanding of inventory management, order fulfillment, transportation, warehouse operations, and distribution
Experience supporting high-volume retail, distribution, or channel-driven business models preferred
Strong analytical, problem-solving, and Excel skills
Experience working with ERP, WMS, EDI, transportation management, and related supply chain systems
Strong vendor-management and partner-accountability skills
Strong communication and stakeholder-management skills
Ability to manage multiple priorities and operational issues in a fast-paced, cross-functional environment
Strong ownership mindset with a proactive approach to identifying and resolving issues
English/Spanish bilingual capability required/preferred
Ability to work regularly across the El Paso/Juárez supply chain operation

Nice To Haves

Experience supporting major U.S. retailers or high-volume distribution environments
Experience managing cross-border operations between the United States and Mexico
Experience with consumer electronics or other high-volume, fast-moving product categories
Advanced Excel skills, including data analysis, reporting, and operational modeling
Experience with SAP, Oracle, or other enterprise ERP platforms
Experience with CTPAT/Trade compliance
Experience with WMS, EDI, ASN, BOL, and retailer-specific operational workflows
Experience with transportation management systems and carrier performance management
Experience leading process improvement, automation, or supply chain digitalization initiatives
Experience managing 3PL relationships and contract logistics providers
Strong understanding of retail compliance and customer-specific fulfillment requirements
Experience working in a global or cross-border organization, particularly supporting HQ teams based in Asia
Mandarin Chinese language proficiency

Responsibilities

Lead daily supply chain and warehouse execution across the El Paso/Juárez operation
Oversee 3PL warehouse performance, including receiving, inventory accuracy, order fulfillment, shipping, and operational exceptions
Monitor open orders, inventory availability, shortages, inbound supply, warehouse capacity, appointments, and shipment status
Ensure customer orders are scheduled, fulfilled, and shipped within required delivery windows
Coordinate inbound inventory from Juárez with warehouse capacity, customer demand, and outbound shipment requirements
Establish strong operating routines with 3PL partners to ensure consistent execution and service performance
Monitor transportation activity, including carrier performance, missed pickups, appointment issues, shipment delays, and other transportation exceptions
Partner with Import Logistics and transportation providers to ensure timely movement of inventory across the U.S./Mexico border
Identify and resolve cross-border operational issues that may impact inventory availability or customer commitments
Coordinate with internal and external partners to proactively manage supply chain disruptions and at-risk shipments
Partner with Demand Planning and Order Management to identify inventory shortages, supply constraints, and customer orders at risk
Monitor inventory availability and movement to ensure alignment with customer demand and fulfillment requirements
Investigate and resolve inventory discrepancies, receiving issues, ASN/EDI errors, BOL discrepancies, and warehouse-system exceptions
Maintain visibility into inventory and order status across the supply chain and proactively escalate risks
Drive corrective actions to improve inventory accuracy, order fulfillment, and customer service levels
Track and report key operational KPIs, including shipments, appointments, shortages, inventory accuracy, warehouse performance, carrier performance, and service levels
Analyze operational trends and identify key drivers of service, cost, and productivity performance
Provide regular updates on operational risks, exceptions, and corrective actions to leadership and cross-functional stakeholders
Conduct root-cause analysis and implement corrective actions for recurring warehouse, inventory, transportation, and service issues
Hold 3PLs, carriers, and other external partners accountable for agreed-upon performance expectations
Identify and implement opportunities to improve supply chain cost, service, productivity, and operational efficiency
Establish standardized processes and operating routines across warehouse, transportation, and cross-border activities
Drive continuous improvement initiatives across the El Paso/Juárez supply chain network
Support process and system improvements, including ERP, WMS, EDI, and other supply chain technology initiatives
Develop strong working relationships with 3PLs, carriers, and internal cross-functional teams to improve overall supply chain execution