Supply Chain Manager 2

Penske•Reading, PA

About The Position

The Supply Chain Manager provides tactical direction and leadership to ensure customer requirements are met and oversees day-to-day execution of account activities. The role monitors carrier performance to optimize customer value and resolves operational issues promptly to prevent production loss or transportation service failures, while communicating with the customer. The manager oversees parts control and/or load control center activities, analyzes customer transportation needs, monitors carriers and suppliers, and develops action plans for supply chain network issues. The role drives operational efficiency through process and system improvements, cost or cycle-time reductions, new business opportunities, and continuous improvement initiatives. The position leads employee performance reviews, corrective actions, goal setting, career development, mentoring, staffing strategies, and succession planning. It formalizes project plans, coordinates timelines and ownership, resolves issues among project stakeholders, and works with customer leadership and project teams on scope development and option analysis. The manager evaluates how customer, supplier, and vendor fleets affect supply chain performance; recommends vendors and suppliers; builds relationships with customer logistics managers; and manages expectations for service execution. The role reviews operating metrics and account budgets, addresses out-of-tolerance results and inconsistencies, communicates progress and KPIs on a regular cadence, and evaluates whether account deliverables meet customer needs at contractual rates.

Requirements

High school diploma or equivalent required.
Three years of functional experience in multiple supply chain service lines, such as transportation, warehousing, or LLP, required.
Two years of supervisory or equivalent experience.
Ability to identify interim solutions or containment action plans with overall network implications.
Ability to provide strategic direction for a location and align local customer expectations with the Statement of Work.
Ability to ensure succession planning for key positions, deploy staffing models, and develop future leaders.
Ability to manage multiple projects with urgency while maintaining a high degree of accuracy.
Excellent interpersonal and communication skills.
Working knowledge of financial management.
Strong problem-solving skills.
Strong analytical, presentation, written and oral communication, and organizational skills.
Strong understanding of operations and supporting technology, especially web-based applications.
Successful track record of building stakeholder or customer relationships resulting in high customer satisfaction.
Regular, predictable, full attendance is an essential function of the job.
Willingness to travel as necessary, work the hours necessary to accomplish job duties, and work at the specific location required.
Must complete a Penske employment application and submit to a background investigation, including past employment, education, and criminal history, and drug screening.

Nice To Haves

Bachelor's degree, preferably concentrated in Business Administration, Supply Chain Management, or an equivalent field.
Experience with root cause analysis.
P&L experience.

Responsibilities

Lead day-to-day account activities to meet customer requirements and resolve operational issues that could cause production loss or transportation service failures.
Oversee parts control and/or load control center activities, analyze customer transportation needs, and monitor carriers and suppliers to ensure demand is met on time.
Develop action plans to address supply chain network issues.
Identify process and system improvements that increase operational efficiency or reduce cycle time and costs.
Identify new business opportunities and work with SAE to expand service offerings.
Identify and deploy continuous improvement initiatives.
Conduct performance reviews, corrective actions, and goal setting for salaried and hourly employees.
Provide career development, mentoring, and promotional opportunities to direct reports, and maintain staffing, development, and succession-planning strategies.
Develop comprehensive project plans with timelines, milestones, goals, and ownership; intervene to resolve issues among project managers, operations, functional teams, and customers.
Work with customer leadership and project teams during scope development and option analysis.
Assess how customer, supplier, and vendor fleets affect supply chain performance and recommend vendors and suppliers for logistics solutions.
Build relationships with customer logistics managers and manage customer expectations regarding service execution.
Review operating metrics, correct out-of-tolerance results, and communicate progress, KPIs, and continuous improvement initiatives on a set cadence to customers and Penske leadership.
Review account budgets for accuracy, report inconsistencies, resolve issues with leadership, and assess whether deliverables meet customer needs at contractual rates.
Complete other projects as assigned.