Supply Chain Manager

Healthy Pet LP • Jesup, GA

4d

About The Position

The Supply Chain Manager leads the shipping, receiving, and transportation functions. This is a leadership-focused role responsible for coaching, guiding, and managing a team to deliver high-quality service and communication across departments and to customers. While not responsible for product quality control, this leader plays a key role in ensuring only complete and ready product is shipped, in close partnership with our quality team. This role emphasizes process discipline, people leadership, and a customer-first mindset. The Logistics Operations Manager is accountable for ensuring logistics staff follow procedures with precision, communicate clearly with internal and external stakeholders, and represent our brand with professionalism.

Requirements

• Bachelor’s degree in logistics, supply chain management, business administration, or related field preferred
• 5-10 years of experience
• Proven experience managing logistics and transportation teams, preferably in a manufacturing environment
• Demonstrated ability to lead, coach, and develop teams without becoming the primary “doer”
• Strong interpersonal skills with the ability to communicate clearly and empathetically with internal teams and customers
• Familiarity with ERP systems and logistics tools; ability to drive process consistency using software systems
• Strong organizational, analytical, and problem-solving skills
• Passion for delivering excellent service and upholding company values

Responsibilities

• Lead and coach the shipping and receiving team to ensure all logistics processes are followed accurately and consistently
• Focus on managing the team having a clear knowledge of but not doing the administrative or operational tasks directly
• Ensure all logistics staff understand their roles, meet performance expectations, and are coached regularly for improvement
• Foster a culture of ownership, discipline, and accountability within the department
• Champion clear and empathetic communication with internal, and external vendors, especially around delivery coordination, delays, or special requests
• Work closely with the finance department to ensure inbound and outbound documentation (e.g., packing lists, truck event billables and credits) is accurately captured and shared
• Coordinate inbound and outbound shipments to ensure timely, efficient delivery of goods
• Create and reinforce standard processes for staging, loading, and routing to ensure consistency
• Maintain strong internal communication with production, quality, sales, and marketing, to anticipate and resolve delivery-related issues
• Embody our “On time – every time” mantra
• Prioritize clean, safe, and professional behavior
• Advocate for a servant-leadership mindset across the logistics team, especially in how they support coworkers
• Resolve scheduling conflicts and challenges with empathy and professionalism
• Partner closely with the Quality Control and sales team to ensure only complete and acceptable product is shipped
• Facilitate prompt resolution when product quality concerns impact shipping readiness
• Serve as a key communication bridge between logistics and other departments to avoid miscommunication or delays
• Contribute to company-wide process improvement efforts, using data and metrics to drive decisions
• Maintain relationships with service vendors and logistics partners
• Troubleshoot with urgency all on-the-road breakdowns to minimize impact to production and customers.
• Seek backhaul or routing opportunities to optimize efficiency and reduce costs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager