Supply Chain Health System Linen Director (Full-Time/Day) Center City
About The Position
The Supply Chain Health System Linen Director provides enterprise leadership for the strategy, standardization, and operational performance of linen and laundry services across the health system. The director designs and governs end-to-end linen workflows that support patient safety, infection prevention, regulatory readiness, and a consistent patient and colleague experience. In partnership with clinical, operational, and supply chain stakeholders, the director optimizes utilization, reduces losses, improves service levels, and ensures contract compliance and vendor performance. The role uses analytics, audits, and technology enablement to drive continuous improvement and cost-effective operations across acute and non-acute settings. The director leads linen site leaders and managers, manages program finances, partners with sourcing teams on supplier and contract performance, and ensures the program is operationally ready for audits and surveys. The position is based at 901 Market Street in Philadelphia, Pennsylvania, and is a regular, full-time day-shift role.
Requirements
- Bachelor’s degree in Business Administration, Healthcare Administration, Supply Chain, or a related discipline.
- 10 years of progressive experience in healthcare linen services, supply chain site operations, distribution/logistics, or inventory management in a multi-site health system environment.
- 10 years of prior leadership experience.
- Ability to lead enterprise-wide standardization and drive change through influence in a matrixed healthcare environment.
- Strong knowledge of healthcare linen workflows, infection prevention considerations, and operational controls supporting regulatory and accreditation readiness.
- Ability to manage vendor performance using KPIs, service-level metrics, issue escalation, and corrective action plans.
- Advanced analytical skills to interpret utilization, PAR levels, loss trends, and financial variances and translate findings into sustainable improvements.
- Financial acumen, including budgeting, forecasting, invoice validation, and identification of cost-optimization opportunities.
- Excellent communication and presentation skills, including the ability to develop training materials, facilitate committees, and align diverse stakeholders.
- Ability to lift and carry 25 lbs.; frequent sitting, standing, and keyboard use.
Nice To Haves
- Master’s degree in Business Administration, Healthcare Administration, Supply Chain, or a related discipline.
Responsibilities
- Establish and lead enterprise linen strategy, standards, and governance across acute and non-acute settings.
- Develop and implement standardized workflows for linen handling, storage, distribution, and replenishment in alignment with infection prevention, regulatory requirements, and patient experience expectations.
- Lead and influence cross-functional stakeholders, including Nursing and Nursing Education, Perioperative Services, Environmental Services, Infection Prevention, and Facilities, to promote best practices and accountability for linen stewardship.
- Lead and develop linen site leaders and managers through goal setting, performance management, coaching, and succession planning.
- Partner with Strategic Sourcing and Purchased Services on contract strategy, compliance, supplier performance, KPIs, and service-level adherence.
- Direct performance management, including scrub and linen PAR validation, utilization reviews, loss-prevention initiatives, root-cause analyses of service failures, and corrective action plans.
- Manage linen program finances, including budgeting, forecasting, invoice review and approval, variance analysis, and cost-optimization opportunities.
- Lead implementation and optimization of linen-related technology and automation, such as tracking, dispensing, and reporting tools.
- Maintain documentation, training, and controls to ensure operational readiness for audits and surveys and compliance with linen-process and safety requirements.
Benefits
- Medical insurance, including prescription coverage
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short- and long-term disability insurance
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits, including access to group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after one year of full-time service
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What This Job Offers
Job Type
Full-time
Career Level
Director
