Supply Chain Coordinator- Transportation (Sunday-Thursday) Hybrid
About The Position
The Supply Chain Coordinator in Transportation Operations supports managed transportation services for assigned clients or regions. The role ensures seamless transportation execution, proactively manages exceptions, and maintains real-time shipment visibility using technology platforms. The coordinator resolves transportation defects quickly and communicates effectively with clients to deliver superior service. The position manages daily transportation activity, supports shipment performance measurement and compliance, coordinates first responses to pickup and in-transit issues, and works with carriers, suppliers, distributors, clients, and internal teams to resolve problems. It also supports continuous improvement by documenting recurring challenges and identifying potential enhancements to standard operating procedures. Work is usually performed in an office environment with normal noise levels and involves prolonged sitting and computer and phone use. The role has no supervisory responsibilities.
Requirements
- Strong verbal and written communication skills in English, including the ability to communicate clearly and professionally with carriers, customers, and internal and external stakeholders.
- Ability to interpret and respond to transportation-related communications, including load tenders, appointment scheduling, exception notifications, and accessorial disputes.
- Ability to document shipment events, escalations, and resolutions in a clear, concise, and standardized format.
- Demonstrated ability to communicate effectively in high-pressure, time-sensitive situations.
- Ability to follow standard operating procedures while adapting to dynamic transportation conditions.
- Proficiency in Microsoft Word, Outlook, and Excel; Excel skills include filtering, sorting, and basic formulas.
- General understanding of business and transportation terms and concepts.
Nice To Haves
- Bachelor’s degree in business, communications, supply chain, or logistics preferred.
- 1–3 years of customer service or transportation operations experience preferred.
- Knowledge of Microsoft Access and TMS applications preferred.
Responsibilities
- Manage day-to-day transportation execution for designated clients or geographic areas, ensuring on-time delivery and compliance with service requirements.
- Monitor shipments using MercuryGate Transportation Management System (TMS) and FourKites real-time tracking platform to maintain visibility and track performance.
- Identify and resolve transportation defects through prompt exception signal management, taking corrective actions to minimize disruptions.
- Communicate proactively with clients, suppliers, distributors, carriers, and internal teams regarding shipment status, issues, and resolutions.
- Document and escalate recurring transportation challenges to management for continuous process improvement.
- Support data collection and reporting to ensure accurate performance measurement and compliance.
- Coordinate first response activity to resolve pickup and in-transit issues, escalating issues as required to the appropriate Transportation Analyst or Manager.
- Document exception signal management and resolution through appropriate reason code application and note entry in utilized systems.
- Assist carriers, distributors, and suppliers in resolving issues.
- Comply with standard operating procedures (SOPs).
- Analyze existing SOPs for possible improvements and support implementation plans to improve productivity.
- Develop and manage carrier, supplier, and distributor relationships.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
