Supply Chain Coordinator- Transportation (Sunday-Thursday) Hybrid

Armada • Wexford, PA

10d • Hybrid

About The Position

The Supply Chain Coordinator in Transportation Operations supports managed transportation services for assigned clients or regions. The role ensures seamless transportation execution, proactively manages shipment exceptions, and maintains real-time visibility using technology platforms. The coordinator resolves transportation defects promptly and communicates effectively with clients and other involved parties to deliver service.

The position involves monitoring shipments and performance, coordinating first response to pickup and in-transit issues, documenting and escalating recurring challenges, and supporting data collection and reporting. It also includes helping improve standard operating procedures and developing relationships with carriers, suppliers, and distributors. The role works in an office environment with prolonged sitting and computer and phone use. The listed schedule is Sunday through Thursday, and the position is hybrid.

Requirements

• Strong verbal and written communication skills in English.
• Ability to communicate clearly and professionally with carriers, customers, and internal and external stakeholders.
• Ability to interpret and respond to transportation-related communications, including load tenders, appointment scheduling, exception notifications, and accessorial disputes.
• Ability to document shipment events, escalations, and resolutions clearly, concisely, and in a standardized format.
• Demonstrated ability to communicate effectively in high-pressure, time-sensitive situations.
• Ability to follow SOPs while adapting to dynamic transportation conditions.
• Proficiency in Microsoft Office Suite, particularly Excel for filtering, sorting, and basic formulas, and Outlook for communication management.
• General understanding of business and transportation terms and concepts.
• Proficiency in Microsoft Word, Outlook, and Excel.

Nice To Haves

• Bachelor’s degree in business, communications, supply chain, or logistics.
• One to three years of customer service or transportation operations experience.
• Access and TMS application experience.

Responsibilities

• Manage day-to-day transportation execution for designated clients or geographic areas, ensuring on-time delivery and compliance with service requirements.
• Monitor shipments using MercuryGate Transportation Management System (TMS) and FourKites real-time tracking platform to maintain visibility and track performance.
• Identify and resolve transportation defects through prompt exception signal management and corrective actions.
• Communicate proactively with clients, suppliers, distributors, carriers, and internal teams about shipment status, issues, and resolutions.
• Document and escalate recurring transportation challenges to management for continuous process improvement.
• Support data collection and reporting for accurate performance measurement and compliance.
• Coordinate first-response activity to resolve pickup and in-transit issues.
• Escalate issues as required to the appropriate Transportation Analyst or Manager.
• Document exception signal management and resolution using appropriate reason codes and notes in utilized systems.
• Assist carriers, distributors, suppliers, and other involved parties in resolving issues.
• Comply with standard operating procedures (SOPs).
• Analyze existing SOPs for possible improvements and support implementation plans for ongoing productivity improvement.
• Develop and manage carrier, supplier, and distributor relationships.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed