Supply Chain Coordinator

Expeditors•Romulus, MI

About The Position

To create a best in class Order Management customer experience through coordinated efforts with the OM manager, operations, and account management. By understanding the customer’s business, needs, and expectations the Order Management Agent will maintain day-to-day operations, execute on retention strategy, and cultivate relationships with customers.

Requirements

Six months to one year related experience and/or training; or equivalent combination of education and experience
Strong project management skills
Effective problem solving and strong analytical skills
Excellent oral and written communication skills.
A proven history of providing exceptional customer service at all levels.
Excellent organizational skills, time management skills in addition to a professional attitude
Expert in Microsoft Excel and PowerBI or ability to become an expert
Must be legally authorized to work in the US.

Nice To Haves

Operations/Industry Knowledge preferred

Responsibilities

Maintain an exceptional customer experience through proactive, solution-based customer service
Perform active exception management according to our business and customer KPIs using current customer and product dashboards
Manage high volume inbox and anticipate customer needs
Use creativity and technical skills to analyze customer data, identify trends within the data, and develop strategies to improve the customer’s supply chain based on these findings
Understand, communicate, and execute on customer expectations on a daily basis
Assist in creating and maintaining customer SOPs to align with their expectation
Drive customer engagement with Expeditors’ tools, systems, and dashboards and provide technical assistance to customers as needed
Accurate and timely billing of customers and vendors.
Make sure department deadlines are being met in a timely manner.
Monitor finance reports
Manage intercompany accounting discrepancies
Work in conjunction with manager to develop retention and value add strategies for all customers
Leverage and implement Expeditors’ current reporting tools and value add solutions as well as develop and innovate new tools and solutions
Break into customers’ organizational structure at all levels in order to develop relationships beyond the main point of contact at all locations
Attendance where possible on the road with Account Management
Assist manager to respond to requests for proposal, quotation or information timely.
Take an active role in the transition of new business / updates to existing business.
Be open to implementing new system changes and enhancements into your branch.
Be involved and suggest system/process improvements.
Data entry into our proprietary operating system.
Monitor shipment reports to ensure total customer satisfaction.