Supply Chain Coordinator/Customer Service Representative

ASSA ABLOY • Lake Forest, CA

2d • $44,180 - $69,427 • Onsite

About The Position

The primary role of the Supply Chain Coordinator / Customer Service Representative (CSR) is to provide knowledgeable and timely support to customers regarding product, pricing, availability, and order status. This role is responsible for day-to-day order entry, order management, and consumer issue resolution, while delivering a high-quality customer experience through a customer-first approach. The CSR supports retail customers and consumers via phone and email, processes orders accurately, and manages warranty claims. This role will be heavily involved in cross-functional collaboration including process documentation and creation of RFI’s to create a better customer experience. Additionally, this role will support supply chain functions and requires a strong understanding of supply chain processes such as purchase order placement, expediting, ASN error resolution, SOP creation, and supply chain metric tracking and communication. Success in this role requires strong organizational skills, a positive attitude, and strong problem-solving ability in a fast-paced environment.

Requirements

• 1 year of experience in Supply Chain
• Associate Degree Required
• Strong organizational skills
• Phone and email customer support experience
• Strong problem-solving ability
• Attention to detail
• Microsoft Office proficiency (Outlook, Excel, Teams)
• Strong communication skills

Nice To Haves

• Bachelor’s degree desired, preferably in Operations / Supply Chain / Management / Mathematics / Engineering
• APICS CPIM or CSCP Certification
• 1 – 2 Years experience preferred: Customer service or order processing experience

Responsibilities

• Respond to customer inquiries via phone and email
• Provide updates on orders, products, and issue resolution
• Document all interactions clearly
• Manage high-volume communication
• Supply Planning Parameter Maintenance
• Product Life Cycle analysis/execution
• RFI Creation
• Data analytics
• Firm Supply Tracking and Reporting
• Accurately enter, process, and track retail customer orders
• Manage order changes, cancellations, backorders, and shipment updates
• Ensure timely fulfillment and resolve discrepancies
• Maintain accurate system records
• Review and process warranty claims
• Coordinate replacements, repairs, or credits
• Communicate claim outcomes to customers
• Demonstrate active listening and empathy
• Solve customer issues effectively
• Maintain a customer-first approach
• Handle challenging situations professionally
• Partner with internal teams
• Maintain a positive attitude
• Support process improvements

Benefits

• Regular feedback
• Training and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree