Customer and Supply Chain Coordinator

Ravago Americas•Indianapolis, IN

5d•Onsite

About The Position

Blue Polymers is transforming post-consumer plastic into high-quality resin, tackling the recycling challenge at its source. We are a mission-driven team focused on sustainability and innovation in the plastics recycling industry. Our solution reduces carbon footprints, increases recycling efficiency, and helps brands meet their sustainability goals. We offer opportunities for career advancement in a fast-growing company with a culture of transparency, efficiency, and problem-solving. We are looking for passionate individuals ready to be part of a game-changing team to make plastics recycling a reality.

Requirements

A bachelor's degree in supply chain management, Logistics, Business Administration, Operations Management, or a related field, or an equivalent combination of education and relevant work experience, is preferred.
A minimum of two (2) years of relevant work experience in a customer service, logistics, or supply chain coordination role with comparable scope and responsibilities is preferred.
Excellent communication skills, both written and verbal.
Proficiency in Microsoft Office: specifically Outlook, Word and Excel with the aptitude to quickly learn and understand additional applications.
Proficient typing skills.
Must be detailed oriented with strong analytical skills and exceptional problem-solving abilities.
Willingness to adapt in an evolving environment.
Ability to maintain high levels of organization and prioritization.
Innate sense of urgency that provides proactive and consistent work.
Capacity to produce a large quantity of error free work in a timely fashion.
Experience in manufacturing, logistics, or supply chain strongly preferred.
Applicants must be authorized to work in the U.S.
Ability to report to office to meet business needs.

Nice To Haves

Experience with Acumatica is highly desirable.

Responsibilities

Own end-to-end order entry and management ensuring data accuracy.
Maintain accurate customer and order data within ERP systems.
Proactively communicate order status, changes, risks, and impacts to customers and internal stakeholders.
Serve as the primary escalation point for order and customer issues.
Ensure accuracy and delivery of customer-facing documentation (e.g., signed BOLs, COAs).
Establish and maintain standard communication practices (order confirmations, delay notifications, proactive outreach).
Partner with supply chain and operations staff to identify gaps in inventory management processes and develop standardized procedures to improve accuracy and control.
Execute accurate data entry.
Assist in improving inventory integrity by identifying discrepancies and supporting reconciliation efforts.
Assist in data reporting and analysis to enable informed decision-making.
Develop and track KPIs to measure responsiveness and operational effectiveness.
Establish tracking mechanisms for priorities, deadlines, and account-level activities.
Be able to participate in daily management discussions as needed to help drive accountability.
Standardize and document customer service workflows in partnership with the Customer Service Manager.
Develop and maintain SOPs, and work instructions to ensure consistency and scalability.
Identify and implement process improvements to enhance efficiency and customer experience.
Provide cross-team coverage and support shifting priorities in a dynamic environment.
Demonstrate flexibility and the ability to adapt quickly to changing business needs.
May include other duties as assigned.