Supply Chain Assistant

Rebel Athletic•Carrollton, TX

5d•Hybrid

About The Position

As a Supply Chain Assistant at Rebel Athletic, you'll serve as the primary point of contact for all remake and rework order requests — managing each case from end to end with accuracy, urgency, and clear communication. You'll sit at the intersection of customer service, operations, and cross-functional coordination, partnering with Sales, Accounting, Design, and fulfillment teams to keep every case moving and every stakeholder informed. This role is ideal for someone who thrives on organization, takes pride in closing the loop, and knows how to navigate a fast-paced environment where no two days look the same. This is a full-time position based at Rebel Athletic's headquarters in Carrollton, TX with a hybrid schedule of three days per week in office.

Requirements

1–3 years of experience in supply chain, order management, or a related operations role
Proficient in Microsoft Office Suite with advanced Excel skills including pivot tables, VLOOKUP, and data analysis
Experience with Salesforce for CRM and order tracking including Opportunities and Sales Orders
Familiarity with NetSuite or similar ERP platforms for inventory and order management
Comfortable using AI tools to improve productivity, streamline workflows, and support data analysis
Strong organizational skills with the ability to manage multiple open cases simultaneously
Clear and professional communication skills — written and verbal — with both internal teams and external sales reps
High attention to detail and a proactive approach to following up and closing loops
Ability to identify root causes and make sound judgment calls on case resolution

Responsibilities

Serve as the primary point of contact for all incoming remake and rework order requests
Review each case thoroughly to determine root cause and the appropriate resolution path
Maintain and update the Remake Report with complete and accurate case information at all times
Communicate proactively with Sales and all relevant departments throughout the lifecycle of each request
Request, coordinate, and ship all materials required for remake and rework orders
Receive, inspect, and process all returned product requiring remake or rework
Arrange rework as needed and report outcomes back to the team and sales rep
Run and distribute reports each morning to sync order updates across teams
Review sending lists and close completed order Opportunities and Sales Orders, keeping records current
Upload and share new order-related files with relevant teams at end of day
Update order statuses on a weekly basis once fulfillment is confirmed
Partner with all departments to resolve issues impacting the remake process and improve communication and visibility across teams
Source and fulfill rep-specific samples when the Design team or other internal contacts are unable to obtain them
Generate and distribute regular reports to keep teams aligned on order status and case progress
Conduct monthly reviews with the Accounting team to address outstanding case codes and follow up with reps to arrange unit returns for inspection as needed
Participate in periodic reviews of order and remake codes with department leads