Global Supply Chain Analyst (18 month contract)

Rakuten Kobo Inc.•Toronto, ON

3d•CA$63,394 - CA$99,112•Hybrid

About The Position

Rakuten Kobo Inc. offers a casual, start-up working environment with a team of friendly and talented individuals. We prioritize work-life balance, believing that employees need to feel valued and supported to be innovative, creative, and passionate. We reward our employees with competitive salaries, performance-based annual bonuses, stock options, and training opportunities. This role is a 18-month contract to cover a maternity leave, focusing on day-to-day supply chain operations and reverse logistics execution. The position involves production scheduling support, PO and shipment management, RMA processing, and ongoing process documentation and improvement. Reporting to the Senior Manager, Vendor Management Supply Chain, this role requires a strong team player with exceptional attention to detail, effective prioritization skills, and strong self-management abilities. A solid understanding of procurement, logistics, and RMA functions is essential. The analyst will collaborate with internal stakeholders and external manufacturing partners, primarily in China, to ensure efficient operations, accurate transactions, and proactive issue resolution.

Requirements

1–3 years of supply chain and/or procurement experience, preferably in tech or CPG sectors.
Post-secondary education in Business and/or Supply Chain Management.
Previous experience with ERP systems is mandatory: hands-on experience executing system transactions (e.g., POs, shipments, RMAs, inventory movements) in an ERP environment.
Intermediate computer skills with strong working proficiency in: Excel (filters, pivot tables, lookups, data cleansing), Email and Word (clear professional communication and documentation).
Excellent attention to detail and strong follow-up skills.
Strong operational cadence: active participation in weekly reviews, issue tracking, and proactive escalation management.
Highly organized, with a strong sense of ownership over responsibilities and the ability to work independently.
High attention to detail and strong operational discipline (transaction accuracy, documentation rigor, follow-through).
Demonstrated ability to process transactions quickly and accurately, with strong documentation practices.
Ability to think strategically, prioritize effectively, and execute tactically.
Thrives in a fast-paced environment with tight deadlines.

Nice To Haves

Experience supporting product launches (new SKU ramp, allocation, readiness tracking) is an asset.
Experience with SAP is an asset.
Knowledge of Incoterms and international shipping regulations is an asset.
Experience working with international vendors/ factories is an asset.
Proficiency in Mandarin is an asset.

Responsibilities

Process RMA requests from retailers and Customer Care teams, coordinating replacement orders, validating returns, and maintaining accurate records in the system.
Coordinate reverse logistics activities, including return flows, inventory disposition, and warehouse and vendor alignment on returned goods handling.
Manage purchase orders end-to-end: creation, confirmations, changes, and issue resolution.
Provide routine updates on production / STO status and manage production scheduling with weekly updates from factories.
Verify factory shipments and process receiving in system, flag delays quickly, and coordinate with 3PL warehouses and/or warehouse vendor managers.
Identify and investigate discrepancies, and reconcile inventory and billing during the month-end process.
Coordinate billing verification and discrepancy resolution with Accounts Payable department.
Support projects launch by processing internal orders accurately and on time; tracking sample units delivery; reporting on developments expenditures.
Participate in weekly operational reviews; maintain and contribute to issue trackers, corrective actions, and follow-ups with vendors.
Maintain and develop proficiency in core reports (e.g., lead time, OTD, device disposition/disposition trending, Operational Excellence KPIs).
Respond promptly to retailer inquiries.
Collaborate with the internal customer care team to resolve warranty claims and process returns.
Perform other duties, including special projects, as assigned by the manager.
Identify and communicate discrepancies in the shipping and return processes.
Proactively identify and communicate potential stock or allocation issues.
Identify areas for improvement and process optimization opportunities and collaborate with stakeholders to scope and implement solutions.
Maintain and manage process documentation.
Analyze procurement data to identify opportunities for cost reduction and service improvement.