Supply Chain Analyst II

Bayer•Creve Coeur, MO

5d•$100,480 - $150,720

About The Position

The Supply Chain Analyst II manages customer service activities for the Industrial Sales business, including order-to-cash functions from sales orders through shipments and invoices. The role supports Industrial Sales leadership across products including glyphosate, acetochlor, and phosphorus, and helps facilitate tolling operations by coordinating with suppliers and raw-material purchases. The position may be based in Creve Coeur, Missouri, or residence-based, depending on industry experience. The analyst provides customer support and maintains customer relationships by addressing order, invoicing, collection, and other customer needs. The role coordinates with product supply, external warehouses, and internal stakeholders to ensure product availability and customer commitments are accurate. It also supports process improvements and the US tolling operations for Roundup QuikPro and dicamba salt.

Requirements

BS/BA degree in Supply Chain or a related field.
Strong Microsoft Excel skills.
SAP experience.

Nice To Haves

Analytical capability.
Agility.
Collaboration skills.
Communication skills.
Customer focus.
Decision-making skills.

Responsibilities

Lead, develop, and execute customer service for more than 20 industrial sales customers representing $400 million in annual revenue.
Manage day-to-day customer service and order-to-cash functions.
Support Industrial Sales leadership in ensuring products are available to customers according to their requested timing.
Oversee order processing, shipping requests based on customer purchase orders, and accurate invoicing.
Collaborate with product supply, external warehouses, and internal stakeholders to provide accurate product-availability information to customers.
Develop the daily shipping schedule for glyphosate technical sales to meet customer commitments.
Engage regularly with customers about orders, invoicing, and collections.
Create new customers in SAP and manage account setup, shipping and payment terms, invoicing, ship-to locations, and other system requirements to support new business opportunities.
Track and reconcile customer accounts receivable and resolve discrepancies with customers to prevent past-due invoices.
Work with customers on processes and communications to improve the customer experience.
Identify, implement, and oversee continuous improvements to Industrial Sales processes, internal efficiency, cost position, and performance metrics.
Support US tolling operations for Roundup QuikPro and dicamba salt by coordinating and communicating with suppliers.
Review toller invoices for accuracy.
Resolve post-sale customer inquiries and claims or complaints through remote and in-person support, consistent with consumer laws.
Develop customer information and education initiatives and improvement plans based on customer feedback and surveys.