Supply Category Lead, Services

Airbnb

6d•$168,000 - $203,000•Remote

About The Position

The Chief Business Officer organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. Our teammates work on commercializing Airbnb’s new and existing businesses, helping Airbnb expand beyond its core offering as a place to stay. This includes expanding into a highly fragmented, travel-adjacent services market to address key guest needs for convenience and make travel more memorable. With this focus on business strategy and expansion, the team is leading the way for Airbnb’s continued growth. As a Sr. Programs & Business Operations Lead, you will play a pivotal role in driving the global expansion of Airbnb’s Services business, with a focus on emerging service categories. You will co-develop and execute strategies that take new travel-adjacent categories from concept to launch and scale. By partnering across cross-functional teams and leveraging deep analytical rigor with operational excellence, you will build the programs, processes, and business frameworks needed to make these new services a part of every traveler’s journey.

Requirements

12+ years of experience in business operations, program management, or strategy roles within high-growth businesses.
Demonstrated ability to build and scale new businesses or programs, with a proven track record of driving cross-functional alignment.
SQL proficiency is required.
Exceptional communication and relationship-building skills.
Demonstrated ability to influence executive leadership and drive accountability across diverse, cross-functional teams.
Expertise in driving collaboration across diverse teams, fostering transparency, accountability, and a unified vision.
Comfortable navigating ambiguity and fast-paced environments.
A strategic thinker with the creativity to design novel business models, incentive structures, and operational frameworks.
Capable of developing tools and systems to enhance processes, interpreting business risks, and recommending best practices to drive operational efficiency at scale.

Nice To Haves

Marketplace experience, particularly within a digital company, is preferred.
You are a builder. You possess the ability to not just draft a strategic playbook, but to operationalize the plan; standing up programs, building processes, and driving execution in complex global markets.
Highly analytical and data-driven.
Ability to independently pull data, run complex analyses, distill insights, and translate them into clear, actionable business strategies and plans.

Responsibilities

Develop and implement end-to-end program plans for the launch and scaling of new service categories.
Drive go-to-market planning and execution across geographies, ensuring operational readiness and alignment with business objectives.
Serve as a connective leader across Business Operations, Market Management, and Product Pods.
Drive alignment among engineering, design, marketing, and legal teams toward shared targets, often without direct authority, by building strong relationships and leveraging strategic insights.
Leverage advanced analytical skills, including writing SQL queries, to independently extract insights from raw data.
Build financial models, size market opportunities, and establish rigorous KPIs (e.g., revenue, conversion, quality) to inform fast, test-and-learn iterations and drive data-driven decision-making.
Evaluate and execute supply sourcing strategies for emerging categories, assessing whether to acquire supply through individual local hosts or by structuring partnerships to accelerate time-to-market and scaling.
Build the operational foundation required to scale new service categories.
Identify bottlenecks in the funnel, develop contingency plans for risks, translate local market feedback into scalable requirements, and continuously improve processes and systems for efficiency.