Supplier Services Account Executive (Hybrid)

Eversource Energy•Manchester, NH

1d•Hybrid

About The Position

Develop and maintain strong working relationships with Energy Supplier (ES) accounts in New Hampshire. Manages the supplier enrollment process (EDI certification, ES training, and service contract negotiation), resolves problems and identifies individual ES account needs, administers ES contract, identifies profitable business opportunities resulting from the provision of new services, and identifies and negotiates for Company resources to capitalize on approved business opportunities. Participates in working groups and supplier-related regulatory dockets and in the planning, development, implementation, and administration of strategies pertaining to Retail Access.

Requirements

Ability to develop and manage business relationships
Ability to act as a key liaison and to work effectively with various organization levels within and outside of the Company
Ability to deal with and resolve conflicts
Ability to gather and analyze information to identify and resolve process and quality issues
Ability to read, comprehend, interpret, and apply large quantities of complex information
Strong detail orientation as well as the ability to be thorough and precise
Qualitative and quantitative analyses
Team leadership skills
Strong spoken and written communication skills and strong negotiating skills
Strong customer service orientation
Ability to use and apply sound judgment
Initiative and personal ownership
Ability to work under pressure
Ability to multi-task and shift among multiple priorities simultaneously
Strong functional understanding of computerized business systems
Demonstrated skill with MS Office, specifically Word, Excel, and PowerPoint
Bachelor’s degree, or the equivalent work experience
Minimum of three (3) years of related experience is required preferably in account or relationship management
Drivers License Required
Must be available to work emergency restoration assignment as required.
Must be available to travel between MA/CT/NH as necessary.

Nice To Haves

Advanced degree is preferred

Responsibilities

Coordinates distribution of company resources (meter engineering, field operations, load profiling, etc.) to deliver services and resolve problems for 20 - 30 ES accounts in Connecticut and Massachusetts.
Monitors revenues and costs associated with supplier services and reports results.
Participates in contract negotiations between competitive suppliers and the distribution company including ensuring that the proper distribution company personnel are party to the negotiations, that ES’s meet the Company’s enrollment requirements, and arranging for EDI testing and supplier certification with the Information Technology organization.
Leads the “trouble shooting” process for resolving supplier issues and addressing escalated supplier complaints.
Manages “customer satisfaction” of ES accounts through regular meetings with ES representatives to review product and service issues.
Identifies and implements profit opportunities for the Company by using knowledge of ES needs and Company capabilities to develop new products and services.
Increases account penetration through the development and expansion of product and service offerings and identification of opportunities/needs for new ES products and services.
Analyzes proposed changes in state legislation, regulations, and administrative policy for their potential impact on the Customer Experience organization.
Acts as Company liaison between ES’s, Governmental Agencies and other Distribution Companies in areas concerning retail access.
Provide docket administration for on-going regulatory proceedings on supplier-related issues.
Conducts periodic Company-sponsored ES conferences.
Manages sensitive relationships with senior level business executives.
Represents Company through participation at local and regional “working” or technical meetings (i.e., Electronic Business Transaction Working Group, various regulatory working groups and technical meetings, etc.).