Supplier Relationship Manager, Global Digital Business Operations

KPMG•Toronto, ON

2d•Hybrid

About The Position

The Global Strategic Supplier Management (SSM) Team at KPMG focuses on maintaining and optimizing supplier relationships through proactive governance, compliance management, and strategic alignment with KPMG’s operational processes. Transitioning from a limited focus on "key" suppliers to a broader approach, the team now oversees all suppliers that present material risks, significant spending, or strategic relevance. Global Strategic Supplier Management (SSM) collaborates with stakeholders across KPMG functions and member firms, to optimize supplier relationships, balancing benefits and risks. It manages supplier services across Cloud-Based Solutions (IaaS, SaaS, PaaS), Software, Labor, Bespoke Services, Managed Services, and Project Resources, covering areas like Relationship Management, Compliance, Software Asset, and Portfolio Management. Focus Areas for FY29 are Software Asset Management, Supplier Assurance Management and Relationship Management and Governance.

Requirements

A minimum of 5 to 7 years of experience in relationship management, with a demonstrated ability to build and maintain strong professional relationships.
An undergraduate degree from an accredited university or college
ISO 27001 Certified ISMS Foundation (CIS F) certification (or equivalent), including proven hands-on experience in developing and managing a Risk Treatment Plan
Certified Supplier Performance Professional (or an equivalent credential) illustrating expertise in supplier performance management
Exceptional verbal and written communication skills with the ability to convey complex concepts effectively
Proven experience in managing staff augmentation and development resources, with a solid understanding of various Software Development Life Cycle (SDLC) methodologies, including Agile, Lean, and Waterfall

Nice To Haves

ITIL Foundation certification with demonstrated experience in Supplier Management

Responsibilities

Own and manage strategic relationships with key suppliers, governing contracts, performance, compliance, and spend
Support senior stakeholders and suppliers to optimise post-contract processes and efficiencies for KPMG
Monitor and report on supplier performance, liaising with other managers and service delivery teams
Drive process improvements and realise opportunities in supplier management to maximise impact and effectiveness
Ensure smooth operations of compliance audits and remediation of findings related to supplier governance
Lead governance meetings and negotiations, facilitating collaboration between KPMG and supplier executives