Supplier Relations Specialist

apexanalytix • Greensboro, NC

1d • Onsite

About The Position

The Supplier Relations Specialist is responsible for calling to obtain accounts receivable statements from our client's suppliers that reflect up-to-date account transactions. The Supplier Relations Specialist plays a vital role in communication and relationship building with our client’s suppliers, capturing outstanding transactions not yet processed by our client. Location is 100% onsite at our headquarters in Greensboro, no remote options.

Requirements

• Two (2) years of customer service, accounting/business related experience
• Experience contacting suppliers/customers by email, and phone
• An associate’s degree in accounting, business administration, or equivalent; bachelor’s degree is preferred. Relevant experience will be considered in lieu of education.
• Adept at prioritizing duties in a fast-paced environment
• Strong attention to detail
• Excellent teaming skills with the ability to work productively in a team setting
• Demonstrated ability to read and comprehend various account statements
• Outstanding verbal and written communication skills for communicating with internal and external customers
• Proficiency in the use of Internet and MS Office (Excel, Word, Outlook) software applications

Nice To Haves

• bachelor’s degree is preferred

Responsibilities

• Successfully contacting assigned suppliers using Auto-dialer technology.
• Maintain phone etiquette standards; adherence to professional communication during inbound/outbound phone calls and emails with each supplier.
• Validate existing supplier contacts inside databases and source new supplier contacts during phone calls to enlarge supplier database (growing number of valid supplier contacts).
• Locate new phone numbers and emails to reach suppliers having incomplete contact information (phone/email); alternative research through internal/external resources.
• Deliver all received supplier responses in a timely manner to Account Review Team.
• Utilization of UiPath bot application to send on-demand emails.
• Consistent and timely follow-up with suppliers until a statement is received; at minimum every five (5) business days or the supplier provides a response that is satisfactory and/or, pending additional support for resolution.
• Completion of assigned projects ahead of established deadlines.
• Timely re-contact of suppliers for an updated statement, when the previous statement date has expired which contains credits that were out of scope (per date) and credits are now Inscope and ready to pursue.
• Documentation of supplier communication (to, from) in database for real-time updates.
• Achieving weekly and monthly individual targets assigned: (1) calls (2) exports (3) recoveries.
• High quality of notes and tracking communication exchange with supplier.
• Works efficiently and independently.
• Capability to focus on assigned tasks, and complete ahead of time.
• Asks questions and notifies management team of potential concerns before they occur.
• Dependable and constructively handles issues with the party involved.

Benefits

• Competitive benefits
• BeWell@apex initiative that encourages employees’ growth in six key wellness areas: Emotional, Physical, Community, Financial, Social, and Intelligence.
• Mentor Program
• Internal Training Portal
• Education Assistance
• Tuition Assistance
• Certification Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree