supplier relations advisor - Facilities

Starbucks Coffee Company•Seattle, WA

6d•Onsite

About The Position

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. Do you thrive on driving operational excellence through strategic partnerships? As a vendor relations advisor at Starbucks, you will help shape the customer and partner experience by ensuring our outsourced providers deliver consistent, high-quality services across our retail portfolio. You will manage supplier performance for essential soft and hard services, such as MEP (mechanical, electric, plumbing) or pest control, ensuring the supplier is compliant to our service level agreements (SLAs) and key performance indicators (KPIs). You will drive efficiency and continuous improvement through data and collaboration. By partnering across teams, you will help scale solutions that support growth and uphold the Starbucks experience.

Requirements

Minimum of 5 years of experience working with vendor performance and contract management
High school diploma/GED, US military service or equivalent experience
Working knowledge on how vendor data affects procurement and payment
Able to work independently with strong verbal and written communication skills

Nice To Haves

Previous experience working within Supply Chain or Sourcing a plus

Responsibilities

Document and lead the development of the vendor lifecycle processes such as qualifications, contracting, onboarding, and performance, leading the review of milestones for business partners.
Create and support contractual expectations between Starbucks key service providers, requesting support from cross-functional teams as needed.
Develop and sustain strong relationships with internal contact center business partners/stakeholders to ensure alignment on requirements & delivery of business unit priorities.
Prepare and analyze data to drive decision making, ad-hoc reports, status updates and contributions to the development of reporting systems.
Lead projects and continuous improvements to deliver new capabilities in vendor performance, adding scope and preventing negative service trends.
Develop performance improvement plans to address gaps and execute while responding to escalations and questions from vendors as necessary.

Benefits

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.
Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year.
Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.
Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
You will also have access to backup care and DACA reimbursement.
Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies.
This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative.
For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.
If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above.
For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.