Supplier Quality Specialist

TileBar•New York, NY

8d•Hybrid

About The Position

TileBar is seeking a detail-driven, collaborative supplier quality professional to help safeguard the quality of products brought to market. The Supplier Quality Specialist serves as the quality point of contact for issues with incoming supplier shipments, works with suppliers and internal teams to resolve quality concerns, and supports supplier performance improvement and sourcing decisions. The position is based at TileBar’s Flatiron headquarters in New York, NY, with three onsite days and two remote days per week, and reports to the Supplier Success Manager. The role includes managing supplier claims, developing inbound quality standards and reporting, analyzing supplier quality and cost data, and coordinating with Purchasing, receiving and warehouse, logistics, merchandising, planning, and customer service teams. The specialist also communicates specifications and corrective actions to domestic and international suppliers and maintains accurate, audit-ready records. Success is also measured against TileBar’s Talent Standards: Results Ownership & Accountability, Collaboration & Team Contribution, Organizational Mindset, Adaptability & Continuous Improvement, and Judgment & Problem Solving. TileBar describes itself as an innovative, rapidly growing industry leader in tile, interiors, and surfaces, and an equal opportunity employer committed to diversity, equity, and inclusion.

Requirements

Bachelor’s degree in Supply Chain, Business, Quality Management, Engineering, or a related field, or equivalent work experience.
2–4 years of experience in supplier or vendor quality, procurement, quality assurance, or inbound/receiving inspection; experience with imported goods is ideal.
Working knowledge of ISPM-15 and wood packaging material requirements, import documentation, and packaging and labeling standards.
Familiarity with supplier and freight claims for damage, shortages, and non-conformances.
Understanding of pricing models, landed cost, and basic procurement cost analysis.
Ability to build supplier metrics, scorecards, and dashboards in Microsoft Excel; familiarity with BI tools where available.
Experience with an ERP or order-management system.
Strong attention to detail and ability to interpret inspection findings and work effectively with distribution center receiving teams.
Excellent written and verbal communication skills for engaging suppliers and internal stakeholders.
Strong organizational and problem-solving skills, including the ability to manage competing priorities.
Ability to work onsite at the Flatiron headquarters three days per week.

Nice To Haves

Experience with imported goods.
Familiarity with Microsoft Dynamics GP and SalesPad.
Exposure to Netstock or a similar demand and supply planning tool.
Experience in tile, surfaces, building materials, flooring, or another import-heavy industry.
Familiarity with quality methodologies such as root cause analysis, CAPA, or 8D.
Experience using BI tools for supplier metrics, scorecards, and dashboards.

Responsibilities

Serve as the quality point of contact for issues reported by the distribution center receiving team, reviewing non-conformances, damage, and shortages against purchase orders and specifications and determining disposition and next steps.
Define and communicate supplier packaging and labeling requirements and resolve escalated packaging or labeling issues, driving corrective fixes with suppliers.
Ensure supplier compliance with ISPM-15 requirements for wood packaging materials and coordinate resolution of non-compliance with suppliers, freight forwarders, and customs brokers.
Manage supplier claims end to end by gathering receiving inspection findings and photographic evidence, filing claims for defective, damaged, or short shipments, and tracking credits, replacements, and resolutions through closure.
Partner with Purchasing to communicate quality findings, support sourcing decisions, and drive supplier corrective and preventive actions (CAPA).
Build and maintain supplier quality metrics, scorecards, KPIs, and dashboards; analyze defect, damage, and claims trends to identify recurring issues and improvement opportunities.
Contribute to pricing models and total landed-cost analysis, factoring in defect rates, freight, duties, and claims history to inform supplier selection and negotiations.
Extract and reconcile supplier and inventory data from Microsoft Dynamics GP, SalesPad, and Netstock to support quality review, reporting, and planning.
Develop, document, and maintain inbound quality standards, acceptance criteria, and inspection guidance for the receiving team.
Collaborate with receiving and warehouse, logistics, merchandising, demand and supply planning, and customer service teams to resolve quality issues quickly.
Communicate specifications, quality expectations, and corrective actions to domestic and international suppliers.
Maintain accurate, audit-ready records and documentation, and prepare regular reports for Purchasing leadership.