Supplier Quality Specialist

Tilebar | Soho Studio LLC•New York, NY

9d•$65,000 - $75,000•Hybrid

About The Position

TileBar is seeking a detail-driven, collaborative Supplier Quality Specialist to help safeguard the quality of products brought to market. The role serves as the quality point of contact for incoming supplier shipment issues, reviews non-conformances, damage, and shortages, and determines disposition and next steps. It owns supplier claims through resolution, helps suppliers meet packaging, labeling, and ISPM-15 requirements, and partners with Purchasing and cross-functional teams on corrective actions and quality improvements. The specialist develops supplier quality metrics, scorecards, KPIs, dashboards, inbound quality standards, acceptance criteria, and inspection guidance. The role also supports supplier sourcing and negotiations through pricing models and total landed-cost analysis, reconciles supplier and inventory data from company systems, communicates with domestic and international suppliers, and maintains audit-ready records and reporting for Purchasing leadership. The position is based at TileBar’s Flatiron headquarters in New York, with three onsite days and two remote days per week, and reports to the Supplier Success Manager.

Requirements

Bachelor's degree in Supply Chain, Business, Quality Management, Engineering, or a related field, or equivalent work experience.
2–4 years of experience in supplier/vendor quality, procurement, quality assurance, or inbound/receiving inspection; imported goods experience is ideal.
Working knowledge of ISPM-15 / wood packaging material requirements, import documentation, and packaging and labeling standards.
Familiarity with supplier and freight claims for damage, shortages, and non-conformances.
Understanding of pricing models, landed cost, and basic procurement cost analysis.
Ability to build supplier metrics, scorecards, and dashboards in Microsoft Excel.
Experience with an ERP or order-management system.
Strong attention to detail and ability to interpret inspection findings and partner effectively with distribution center receiving teams.
Excellent written and verbal communication skills for engaging suppliers and internal stakeholders.
Strong organizational and problem-solving skills and ability to manage competing priorities.
Ability to work onsite at the Flatiron headquarters three days per week.

Nice To Haves

Familiarity with Microsoft Dynamics GP and SalesPad.
Exposure to Netstock or a similar demand/supply planning tool.
Experience in tile, surfaces, building materials, flooring, or another import-heavy industry.
Familiarity with quality methodologies such as root cause analysis, CAPA, or 8D.
Experience building supplier metrics and dashboards using BI tools where available.

Responsibilities

Serve as the quality point of contact when the distribution center receiving team flags incoming supplier shipment issues; review non-conformances, damage, and shortages against purchase orders and specifications, and determine disposition and next steps.
Define and communicate supplier packaging and labeling requirements, resolve related issues escalated by receiving, and drive supplier fixes.
Ensure suppliers meet ISPM-15 requirements for wood packaging materials and coordinate resolutions with suppliers, freight forwarders, and customs brokers when non-compliance is identified.
Own supplier claims from gathering inspection findings and photographic evidence through filing claims and tracking credits, replacements, and resolution to closure.
Partner with Purchasing to communicate quality findings, support sourcing decisions, and drive supplier corrective and preventive actions (CAPA).
Build and maintain supplier quality metrics, scorecards, KPIs, and dashboards; analyze defects, damages, and claims for recurring issues and improvement opportunities.
Contribute to pricing models and total landed-cost analysis, considering defect rates, freight, duties, and claims history to inform supplier selection and negotiations.
Extract and reconcile supplier and inventory data from Microsoft Dynamics GP, SalesPad, and Netstock for quality review, reporting, and planning.
Develop, document, and maintain inbound quality standards, acceptance criteria, and inspection guidance for the receiving team.
Collaborate with receiving/warehouse, logistics, merchandising, demand/supply planning, and customer service teams to resolve quality issues.
Communicate specifications, quality expectations, and corrective actions to domestic and international suppliers.
Maintain accurate, audit-ready records and documentation and prepare regular reporting for Purchasing leadership.