Supplier Quality Manager

Reckitt•Greendale, WI

About The Position

As a Supplier Quality Manager at Reckitt, you will ensure suppliers consistently deliver materials, components, and services that meet quality, safety, regulatory, and compliance standards. You will lead the supplier quality lifecycle, from identification, qualification, and onboarding through performance management, risk mitigation, continuous improvement, and offboarding. Working with Procurement, Quality, Manufacturing, Regulatory Affairs, R&D, and Supply teams, you will help protect product quality, consumer safety, and supply continuity across a global supplier network. The role requires quality expertise, supplier management capabilities, and the ability to influence internal stakeholders and external partners in a fast-paced global environment. The position sits within Research and Development, where teams use science and innovation to develop and enhance Reckitt’s portfolio while maintaining quality and performance. Reckitt emphasizes responsible conduct, regulatory compliance, product safety, and opportunities to develop across R&D functions and through its Research and Development Academy.

Requirements

Bachelor's degree in Food Science, Microbiology, Chemistry, Engineering, or a related scientific discipline.
At least 7 years of experience in Food Safety, Quality Assurance, or Supplier Quality within the food manufacturing industry.
Proven supplier quality management experience, including supplier qualification, auditing, performance monitoring, and continuous improvement.
Strong working knowledge of FSSC 22000, SQF, or other GFSI-recognized food safety certification schemes.
In-depth understanding of global food safety requirements, including FDA and Codex regulations, FSMA Preventive Controls, HACCP principles, and risk-based quality management systems.
Strong analytical and problem-solving skills, with experience in data analysis, trend identification, root cause investigation, and CAPA management.
Excellent stakeholder management and communication skills, including the ability to build relationships across functions, suppliers, and international teams.
Ability to work independently and collaborate effectively with cross-functional and geographically dispersed teams.
Proficiency with eQMS platforms, audit management tools, Microsoft Office applications, and reporting solutions such as Power BI.
Fluency in English and Spanish.

Nice To Haves

An advanced degree.
Experience gained in a highly regulated environment.
Auditor certification, such as FSSC 22000 Lead Auditor, ISO 22000 Lead Auditor, or equivalent.
Additional certifications such as PCQI, HACCP, or ASQ.
Additional language skills.

Responsibilities

Lead the end-to-end supplier quality lifecycle, including supplier qualification, onboarding, performance management, risk mitigation, and offboarding.
Establish and continuously improve supplier quality programs to ensure compliance with Reckitt standards, customer expectations, and applicable regulatory requirements.
Conduct supplier quality and risk assessments, identify vulnerabilities, and implement mitigation plans to protect product quality, consumer safety, and supply continuity.
Manage supplier performance through KPI monitoring, scorecards, governance reviews, and continuous improvement initiatives.
Plan, execute, and support supplier audits; review third-party audit reports, certifications, and corrective action plans.
Lead investigations into supplier quality incidents, non-conformances, and material defects, including root cause analysis and corrective and preventive actions (CAPA).
Collaborate with Procurement, Manufacturing, R&D, Regulatory Affairs, and Supply teams on sourcing decisions, product innovations, and supplier development.
Develop partnerships with critical suppliers to strengthen quality systems, manufacturing capabilities, and operational excellence.
Provide quality leadership across the supplier network and promote compliance, continuous improvement, and consumer-focused decision-making.