Supplier Program Manager

Microsoft•Washington, DC

1d•$97,600 - $206,400

About The Position

Help shape how Microsoft manages and improves supplier performance across the global datacenter supply chain. The Core Datacenter Services (CDS) Procurement team is looking for a Supplier Program Manager to drive supplier accountability, continuous improvement, and operational performance in support of Microsoft’s datacenter growth. As a Supplier Program Manager reporting to the Director of Supplier Performance Management, you will manage supplier performance across key categories, focusing on quality, cost, delivery, capacity, compliance, and operational reliability. You will use data and structured problem-solving to identify risks, improve supplier performance, and partner across Procurement, Engineering, Datacenter Operations, Finance, and other teams to deliver measurable business outcomes. This opportunity will allow you to deepen your supplier management expertise, develop experience across complex global datacenter operations, and influence supplier performance strategies and processes at scale. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

Bachelor's Degree in Business, Operations, Finance or related field AND 4+ years work experience in program management, process management, process improvement OR equivalent experience.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice To Haves

7+ years of relevant experience in supplier performance, supply chain, procurement operations, supplier development, or vendor management, and/or an advanced degree in Supply Chain, Operations, Engineering, Business, Procurement, Finance, or a related field.
Experience managing complex or high-impact suppliers supporting datacenters, construction, Mechanical & Electrical equipment, IT hardware, manufacturing, critical infrastructure, or capital equipment.
Experience with supplier scorecards, dashboards, KPI/SLA frameworks, supplier business reviews, performance analytics, contracts, ERP, procurement, or supply-chain management systems.
Knowledge of continuous improvement, structured problem-solving, and change-management methodologies, such as Lean or Six Sigma, with demonstrated ability to implement new processes and influence cross-functional teams.
Experience in supplier/vendor management, supply chain, procurement operations, or supplier performance, including KPIs/SLAs, performance reviews, corrective actions, supplier improvement, or risk management.
Demonstrated analytical, structured problem-solving, and project/program management skills, with experience using data to identify performance gaps, assess risks, prioritize actions, and manage multiple initiatives.
Strong communication, stakeholder management, and influencing skills, with the ability to work cross-functionally and drive accountability with suppliers and internal stakeholders.

Responsibilities

Manage supplier performance using KPIs, SLAs, scorecards, and performance reviews, with a focus on quality, cost, delivery, capacity, compliance, and operational reliability.
Lead supplier performance reviews and governance routines, ensuring performance gaps, risks, commitments, corrective actions, and improvement opportunities are identified and managed to closure.
Analyze supplier performance data and trends to identify risks, recurring issues, capacity or capability constraints, and improvement opportunities, translating insights into actionable recommendations.
Develop and drive supplier improvement and recovery plans, using root-cause analysis, corrective actions, and continuous-improvement methods to address underperformance and deliver sustainable results.
Assess supplier capability, capacity, operational readiness, and risk, managing escalations and developing mitigation plans that support datacenter delivery and business continuity.
Partner across Procurement, Engineering, Datacenter Operations, Finance, Quality, and other stakeholders to resolve supplier issues, align priorities, and support sourcing and supplier lifecycle decisions.
Improve supplier performance processes and tools, including dashboards, performance standards, governance practices, and scalable processes that provide leadership with visibility into supplier performance, risks, and opportunities.