Supplier Performance Management Specialist

JLL•Salt Lake City, UT

18h•$76,100 - $122,700•Remote

About The Position

The Supplier Performance Management Specialist provides critical support to Integrated Facilities Management clients and internal stakeholders by optimizing JLL managed services operations and sourcing strategies, with primary focus on establishing and managing the account's Supplier Performance Management program from the ground up. You'll design and implement standardized supplier scorecards, performance evaluation frameworks, and governance structures that support transparency, accountability, and continuous improvement while maintaining documentation to support program oversight and audit readiness. The position requires you to coordinate, schedule, and facilitate supplier Quarterly Business Reviews, preparing performance scorecards and reporting materials while guiding productive conversations focused on service delivery and operational alignment. You'll track supplier performance against contractual service levels and operational expectations, identify trends and risks, and coordinate with operations and procurement teams to address performance gaps through corrective action plans. The role involves managing supplier performance escalations in coordination with operations and sourcing category managers, documenting issues and remediation plans, and facilitating timely resolution discussions with suppliers. You'll support onboarding and orientation of new suppliers within a large and complex vendor environment, ensuring they understand account processes, operational expectations, and documentation requirements while maintaining ongoing engagement to reinforce standards. This position demands the ability to operate independently and build structure within a developing program, requiring comfort facilitating performance discussions and managing escalation situations. Consistent availability during standard business hours with reliable technology access for real-time responsiveness through phone, email, and video collaboration is essential to support time-sensitive client needs.

Requirements

3-5 years of strategic sourcing, vendor management, supplier performance management, or contract management experience for services or indirect categories
Experience managing supplier performance reviews such as Quarterly Business Reviews
Proficient skills in Microsoft Office Suite including Excel, Word, PowerPoint, and Outlook
Bachelor's degree (BA/BS) from four-year college or university
Must reside in the US and reside within the Central, Mountain, or Pacific Time Zone
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Experience managing facility services or operational service providers
Experience with procurement systems including Jaggaer, Corrigo, or Aravo

Responsibilities

Design and implement the account's Supplier Performance Management program including standardized supplier scorecards, performance evaluation frameworks, and governance structures while maintaining documentation and reporting to support program oversight and audit readiness
Coordinate, schedule, and facilitate supplier Quarterly Business Reviews, preparing performance scorecards and reporting materials, guiding productive conversations focused on service delivery and performance improvement, and tracking action items to ensure follow-up commitments are completed
Track supplier performance against contractual service levels and operational expectations, maintain and update supplier scorecards and performance reporting, and identify trends, risks, and opportunities related to supplier performance
Manage supplier performance escalations in coordination with operations and sourcing category managers, documenting and tracking performance issues and remediation plans while facilitating timely resolution discussions with suppliers
Support onboarding and orientation of new suppliers to ensure understanding of account processes, operational expectations, and documentation requirements while maintaining ongoing engagement to reinforce performance standards within a large and complex vendor environment
Develop and manage internal stakeholder feedback processes to support supplier performance evaluations, collecting and consolidating recurring feedback from operational stakeholders and incorporating input into supplier scorecards and performance discussions
Ensure compliance with JLL's and client's sourcing and contracting policies, procedures, risk management programs, and ethics standards while maintaining data integrity across all systems and ensuring required documentation is received
Establish relationships with Corporate Legal and Risk Management to ensure all contractual terms and conditions comply with standards and are formally reviewed and approved
Coordinate with operations and procurement teams to address performance gaps and implement corrective action plans that drive continuous improvement across the supplier base
Provide guidance to suppliers on performance standards, reporting expectations, and compliance requirements while regularly providing detailed status updates and communication to Supply Chain and business stakeholders