Supplier Operations Associate

4imprint • Oshkosh, WI

2d • $0 - $20 • Hybrid

About The Position

The Supplier Operations Associate works collaboratively with internal staff, suppliers, and decorators to resolve order-related issues throughout every stage of the order process. The role helps keep orders moving smoothly, minimize disruptions, and support a positive customer experience by managing incoming inquiries across multiple work queues and responding to questions by phone and email. The position also supports departmental and business needs through ad hoc tasks and projects.

The position is eligible for a hybrid schedule in Wisconsin after a period of in-person training and onsite work with the team, generally lasting 6–8 weeks. In-person training may be extended, and the associate may be asked or choose to return onsite with advance coordination. The position requires one onsite day per month and may be performed remotely within Wisconsin or at 4imprint’s Oshkosh offices. The schedule is Monday through Friday, 8 a.m. to 5 p.m. Extended hours may be needed.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in supplier relations, purchasing, customer service, or related fields.
• Proficiency in Microsoft Office Suite programs.
• Communicate effectively by phone, in person, and by email; handle difficult conversations and situations with empathy and skill; and receive feedback constructively.
• Work independently with minimal supervision, produce quality work, and handle periodic special projects while maintaining focus and urgency amid frequent interruptions.
• Be organized and detail-oriented, and prioritize tasks and projects in alignment with company initiatives and goals in a rapidly changing, fast-paced environment.
• Think critically, apply logic, and use sound reasoning.
• Ask probing questions, engage others constructively, influence and negotiate effectively, and make decisions or recommendations when information is ambiguous or incomplete.
• Be willing to work extended hours as needed.
• Meet the physical requirements of the role; refer to the physical requirements form for details.
• Be legally authorized to work in the United States at the time of hire and maintain work authorization throughout employment; visa sponsorship is not offered.

Responsibilities

• Demonstrate 4imprint’s eight core principles: Honesty, Curiosity, Collaboration, Flexibility, Accountability, Empathy, Positive Attitude, and Humility.
• Answer calls and emails from internal staff, suppliers, and decorators to address order-related questions and needs.
• Manage and process incoming order-related inquiries across multiple work queues to keep orders moving smoothly, minimize disruptions, and ensure a positive customer experience.
• Assist with ad hoc tasks and projects as needed to support the department and business.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED